Too many glitches this year and impossible install
on June 11, 2022
Posted by: Anonymous
from Heath, MA
Verified Purchase:Yes
I've used their products for years but this year, the install was almost impossible, and tech support was even overwhelmed in their guidance. I would switch to another company if I could be guaranteed it would handle importing all the old taxes. They really need to spend more money on their software development, and also do it early enough in the year to work out the glitches before January which is when those of us who file 1041's have to prepare in order to get K-1's out to beneficiaries.
I file for an LLC as a partnership. The H&RB interview should guide the filer through all the crazy questions the IRS asks of partnerships (e.g., international activities). There is so much opportunity to provide useful advice and explanations which HR&B ignores. Because LLCs are pass through entities, one would expect a smooth integration between Business and Personal. Again, H&RB misses the opportunity. All the K-1 schedule information must be entered manually. As soon as a better platform comes on the market, I will migrate to it, and I look every year out of frustration with the challenges I will inevitably experience with H&RB.
After using it for many years the last two years were big problems finding the prior year files to start. Help desk could help. Moved to TurboTax. Still waiting on a promised refund. Note I still use the personal SW as it is fine