Unless you do taxes for a living, very hard to use. Basically, you need to know what form you need and the software just presents it with blanks, doesn't really do much interviewing or guidance.
Pros: Maximizes refund
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Software works well in preparation and state individual tax returns. I use for preparation of three different state returns. Useage prompts make it easy to use
Normally handles my moderately complicated taxes very well. Last year a late tax law change was never reflected in the software, but every other year the software was complete.
Software used work great. Last couple of years the Business software would not import prior year return info. Had to manually re enter. Personal worked ok. Otherwise worked ok. Hope flaw is addressed in future.
Preferred cd disk version, too many issues with download. It is nearly impossible to get in touch with a person for software support. I had used HR block software since the 1990's, but I will be switching next year.
Cons: Time consuming, Hard to prepare, Hard to import documents