Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Did not connect to internet correctly this year.
on April 17, 2026
Posted by: K478
from NC
Verified Purchase:Yes
Awful. I had to restart my computer every single time I used the software this year or it would not connect to my internet. I did all the troubleshooting to get it to work. I will not use this software again and I am a long time customer.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for sharing your experience with us. We're disappointed to hear that your office visit did not meet your expectations. Providing a positive and seamless experience for our clients is important to us, and we apologize for falling short in this instance. We're committed to making things right, and our support team is ready to assist you. Please call us at 1-800-472-5625 so we can address your concerns and ensure your next visit is a more positive one.
Written by a customer while visiting HRBlock
Posted by: Stub2026
Verified Purchase:Yes
Only (5) e-files was not great for me. Could not download more onto same computer. Please offer a (10) option.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Did not work right
from Colorado Springs
Verified Purchase:Yes
Wasn't worth the price paid. The state program didn't work properly and couldn't be resolved. Had to file my state return a different way. Gave two stars because the federal program worked ok
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from You don't need to know,Wa
Verified Purchase:Yes
Block software user since 1999. This time around using the same Windows 11 laptop, the buttons didn't work until I re-tried them several times to get the software to start installing.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hmm808
from Hawaii
Verified Purchase:Yes
The business software didn’t work but the premium did. But that wasn’t too bad. There seemed to be less things that i thought normally transferred from year to year. There were questions that were asked that didn’t have explanations for on the side bar that I’m use to for explanations. Some explanations seem thin. Pasty I think some of the last review comments didn’t seem to match what my return had. Kinda made me wonder if the software was vetted enough. I hope this was not the result of adding AI programming haphazardly without quality checks. I’ll probably use it next year because I e used the software so long.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: The Original Old Coot
from Florida
Verified Purchase:Yes
This is the second year I have used the tax software, easy to import data from last year, asks simple to understand questions as you proceed and checks your work for any possible mistakes.
Pros: Easy to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Human Taxpayer
from Florida
Verified Purchase:Yes
Overall good product, but some of the tips and guidance are ambiguous and do not clarify enough. It also imported the wrong AGI total from the previous year when it came time to verify my identity before filing. The most obvious bug involved the Trump accounts. My kids did not qualify, but it still gave me the option to elect to open accounts. Importing W-2s also created errors that I was not able to work around, so I needed to manually enter the information.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I bought program and state filling was supposed to be free but it was not 😢
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock