Navigation is horrible. Audit checks reveal potential errors, but are extremely vague on where and how to correct the error. You spend more time trying to interpret the program than doing your taxes. Defeats the purpose of doing it yourself; better left to the professionals.
Software worked flawlessly, pointed out the deductions that I was entitled to. Filing was very straight forward as well. And of course, with all of the changes due to the pandemic last year, the program was always updating itself to reflect these changes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Have used H&R Block for years (1982 when it was Tax Cut); better than TurboTax which I used only once and NEVER AGAIN!! Block has always lived up and surpass my expectations!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
It eventually gets the job done, but can be frustrating at times. Many fields have links to other screens and if you miss one it can be difficult to recover. Not as intuitive as it could be.
Excellent source for year-after-year use. Was disappointed that they made the prior year's tax returns so difficult to transfer to another machine (would be nice if they published those instructions for ease of doing)
There is a problem with windows 10. I would always have to restart the software 3 to 10 times because it would hang up on startup and would have to stop it using task manager end process. Had the same problem with 2019 and 2020 versions.