Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
4
Good, but why are QBI entries limited to 10
on April 10, 2024
Posted by: Anonymous
from Woodenville, WA
Been use this for many years. Just found out that 2021 + 2022 taxes had dropped my K-1 QBI (K-1 Ln 20 Z entries when I entered the 11th. Forms 8995 + 8995-1 were auto deleted and 1040 Ln 13 (QBI) was set "0". Why limit?? allow more K-1 QBI entries.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 11, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Charged Anyway
on April 10, 2024
Posted by: Doc Is
from Alabama
I bought the premium + free state; however, I was charged for my state anyway.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Needs improvement
on April 8, 2024
Posted by: DaveR4
from Groton, NY
There are many questions in the 1099 forms that are very difficult to understand. This software was very frustrating to use for someone who has investment income and 1099-R and B forms, and is self-employed. Also, you don't make it clear that we don't need the business software if you are a sole-proprietor. I wasted money on buying this option.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Designed to drive you mad
on April 5, 2024
Posted by: bleeding eyes
from NYC (a municipality that baffles HRBlock)
"Chat" is deliberately buried - "at the bottom of the help center"! - that's a lie. The software would not proceed to filing because of an error that "take me there" didn't take me to, and bc of another alert that said "You don't have to clear these verifications" - well, there was no way to clear them if I'd wanted to and no way to move past them. These three things need to be fixed. So stupid to hide chat from your clients.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 5, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Very Reliable TAX SOFTWARE
on April 2, 2024
Posted by: qtan88
from 44
have used for over 20 years and very good and easy to use
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 4, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
less user friendly than previous years software
on March 30, 2024
Posted by: GMisra
from PA
the premium software of 2023 tax year is less user friendly than previous years software, specially related with data correction. Also, the software was asking to enter address while the address was in W-2 in the Software. It seems that there are some glitche in the software.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Works, with serious problems/annoyances/faults
on March 24, 2024
Posted by: harpo
from Cupertino, CA
Delayed updates, forms not even in predicted update but week(s) later, some forms still do not work properly and have to be finished by hand. VERY frustrating.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great review questions
on March 18, 2024
Posted by: Mantax
from Oregon
I've used the hrb program for over 15 years and have gotten perfect returns.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 18, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock