Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: dnamutebi
from St. Louis, MO
Verified Purchase:Yes
More explanation when clicking the Learn More link. Lengthy interview when only a few items are required.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Written by a customer while visiting HRBlock
Posted by: GusMad
from St. Louis MO
Verified Purchase:Yes
I bought this tax software long before the tax deadline. The updates were sporadic and dispersed throughout April 1, 2024. The Missouri State software is STILL deficient and the MO filing instructions are wrong. Plus, the MO program does NOT calculate an underpayment penalty or the underpayment EXCEPTIONS.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
State filings for Schedule C require print filing?
on April 13, 2024
Posted by: Grumpaw
from Chicago
Verified Purchase:Yes
I don’t like the way state filing for schedule C requires print to file my taxes every year. Also, Clean Vehicle tax credit is not even in the interview for filling deductions! Very poor opinion and may not buy next year.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Buggy software, filled with jargon
on April 13, 2024
Posted by: Hexum
from Texas
I experienced several bugs with the software and waited hours to get a hold of a rep. The descriptions of the entry fields are full of jargon and the "help/learn more" was unhelpful and required lots of googling instead. I have no idea if it imported my stock information correctly, but if it did, that part was easy.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good, but why are QBI entries limited to 10
on April 10, 2024
Posted by: Anonymous
from Woodenville, WA
Been use this for many years. Just found out that 2021 + 2022 taxes had dropped my K-1 QBI (K-1 Ln 20 Z entries when I entered the 11th. Forms 8995 + 8995-1 were auto deleted and 1040 Ln 13 (QBI) was set "0". Why limit?? allow more K-1 QBI entries.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 11, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Charged Anyway
on April 10, 2024
Posted by: Doc Is
from Alabama
I bought the premium + free state; however, I was charged for my state anyway.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Needs improvement
on April 8, 2024
Posted by: DaveR4
from Groton, NY
There are many questions in the 1099 forms that are very difficult to understand. This software was very frustrating to use for someone who has investment income and 1099-R and B forms, and is self-employed. Also, you don't make it clear that we don't need the business software if you are a sole-proprietor. I wasted money on buying this option.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Designed to drive you mad
on April 5, 2024
Posted by: bleeding eyes
from NYC (a municipality that baffles HRBlock)
"Chat" is deliberately buried - "at the bottom of the help center"! - that's a lie. The software would not proceed to filing because of an error that "take me there" didn't take me to, and bc of another alert that said "You don't have to clear these verifications" - well, there was no way to clear them if I'd wanted to and no way to move past them. These three things need to be fixed. So stupid to hide chat from your clients.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 5, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock