Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Easy to fill out tax form; very poor filing proces
on April 15, 2024
Posted by: Duped4profit
Completed tax forms with a few errors and used the correction process prior to electronically filing.
E-filing process was exceptionally poor. I kept getting a "Bad Gateway" error code that indicated the problem may be my connection or a server problem on H&R Block's end. No info from H&R Block regarding problems on their end.
I then got an e-mail (6 hrs later) that stated my return was submitted. Six minutes later I got a message stating my return was accepted by the IRS. Meanwhile, I continued trying to submit my return as I was still getting the "Bad Gateway" error code. And the software had automatically saved each submitted return over the original submission, so the H&R Block status show I still have to file my return.
Has the IRS truly accepted my return? I don't know as the IRS tracking website shows no record of my return (but they state that may take 21 days). So to be on the safe side, I will mail my return.
Turbo Tax next year. No more H&R Block.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Impossible to efile.
on April 15, 2024
Posted by: AccountingGirl
from Cincinnati, OH
I never want to do this again. After multiple successful years, every time I tried to efile I got a bad gateway message. The software says that I havent' filed, but I did get an email saying the IRS had accepted my return. No link to pay. And, frankly, the help isn't what it used to be. I did struggle with a couple portions of my return and had to google outside help. Never again.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lehallas
from Belleair Beach, FL
Verified Purchase:Yes
I have used for decades. Every year it brings over data from previous return to make it all go smoothly
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Just doing it
from SC
Verified Purchase:Yes
I have been using HRB for over 10 years to file our personal and business taxes. In the beginning, there were quirks. As time went on, the software got better and better. Most importantly, the explanations being put in layman terms, has been very beneficial! I will continue to use HRB!
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JRHR2024
Verified Purchase:Yes
I was happy with the Individual. The Business was a challenge.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ShowMe1972
from Kansas City
Verified Purchase:Yes
H&R Block Business plus Premium needs improvement. It requires a specific resolution and screen size rather than adapting to fit the screens customers use. This means that items may be hidden off screen or too small for some users to read. This could cause some customers to make errors in their filings. Business could be improved by offering support for creating 1099s and 1096. Being able to submit these electroncially to the IRS would benefit many businesses who are now required to file forms electronically. The state programs are often incomplete. Block fails to include many forms. This means that the program does not include automatic calculations for absent forms. Opportunities for improvement include adding ADA accessibility features,, including all state forms, adapting to the screen size and resolution customers use. The look and feel is antiquated. Finally, Block should consider negotiating iwth states to have states pay for e-filing state taxes. It benefits the states. To do this, the state programs need to include all necessary forms. Anything marketed for business should be fully ADA compliant to avoid placing businesses at risk of being noncolmpliant. Finally, as businesses decentralize and include remote employees, it would be helpful to have an edition that would include all 50 states. I have used Block for over a decade. The graphic user interface has not kept up with changing technology. Some people may like the legacy interface, and that could be listed as an option. However, many expect and prefer software taht uses the capabilities of updated hardware.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Khristy
from Pikeville, TN
Verified Purchase:Yes
I used this for years and have never had a problem. Makes the burden of taxes easier!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Was it E-filed or Not!?!?
on April 15, 2024
Posted by: Longterm Previous User
from Harrisburg, PA
I've used HRBlock tax program to prepare my federal income tax for more than 15 yrs. This year when I e-filed my Fed tax, I received several messages that the submission was unsuccessful and couldn't connect with your servers. I tried 7 times and the failure messages were the same. I printed the forms and prepared to mail it on Mon Apr 15th. While looking at my emails on my phone I read 2 messages from HRB that the submission was successful, and that the IRS had accepted my return!!! Which message is correct? Which message should I believe and why is there a discrepancy?
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock