Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: TN Florida
from Orlando, FL
Verified Purchase:Yes
I have been using this product for more than 10 years and keep going.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not the best
on April 15, 2024
Posted by: Joe8
from Ny ny
Was easy to import most info but phone support was really really awful
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom1951
from Oklahoma
Verified Purchase:Yes
I bought this since it was less expensive than the competing program I used last year. I have two concerns. First, the print function did not work correctly with my Canon printer. I had to work around the lack of print capability. Second, the program did not provide the support for next year's quarterly tax payments which I had to do outside of the program. Next year, I will likely pay extra for the competing program.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
HR BLOCK PRIME
on April 15, 2024
Posted by: whitey59
from Elmira NY
I have had nothing but trouble with this program, from downloading it to filing my taxes, very unhappy with it.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
DEADLINE FILING ISSUES
on April 15, 2024
Posted by: novy12
Can't efile the return. Bad gateway error, no error last week when I filed another return, no error last month when I filed business return. Thanks HR Block. I'll be mailing my return no thanks to this crap program.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Bad Gateway During Electronic Filing
on April 15, 2024
Posted by: what_a_bummer
from Texas
Two stars reflects the execution of the electronic filing, not the actual software/workflow/results.
Today is filing day. We have a choice to complete an electronic filing/payment to the IRS through the app -or- print, sign, pay, mail via Registered Receipt with the USPS. Personally, I prefer the convenience of electronic filing.
For those of you still reading this, a Bad Gateway is a response from web servers when there is a misconfiguration on the server side. A service provider like H&R Block can have several hundred web servers running to handle the demand of thousands of customers filing on tax day.
They missed the mark this year. They were unprepared to handle the volume of filers.
Though I received this message on numerous occasions, I did received emails notifying me that the electronic filing was successfully sent AND that the IRS had accepted the filing. I'm unable to check the status as the locally installed app never received the confirmation.
Now I'm left having to check with our bank to ensure that payment is actually made to the IRS. It would have been easier to print and mail the return.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JesusRules
from Nashville TN
Verified Purchase:Yes
I’ve used this software for many years. Never had so many updates as this year. A little more help in parts of the business software would have helped. Some terminology was hard to find help on. A bit more costly.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: ChrisREvans
from Hartford, CT
Verified Purchase:Yes
Love the Interview to keep me from overlooking important information. Also like the elimination of number crunching and ease of review after letting the application enter data on the forms for me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock