Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
4
Nice state update
on April 15, 2024
Posted by: Randy1234
from Rhode Island
I appreciated the attention to detail on my state return. It saved me money on insurance mandate penalties.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Best Tax Software Ever Usedd
on April 15, 2024
Posted by: HappyLoyalUser
from Tampa, FL
I have used this software for several years. It is always complete and the information accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
BAD GATEWAY ERROR ON FILING ON TAX DAY
on April 15, 2024
Posted by: thewad64
from Hanover, VA
For the love of Mike, have some scalability or disaster recovery in place on tax day when thousands of users need to file with your software. I bought this premium product, as I have done for 10 years, to get schedule C and five free filings, and I had to resort to mailing returns because the gateway error persisted until near 5PM EST. Post offices close at 5PM near me, so I had no choice. I seriously should get a refund on this software for the ink, paper, certified postage, money order fees and time. What an epic fail on tax day. You've lost me as customer after 10 years. I'm done.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Terrible last minute system crash
on April 15, 2024
Posted by: Bad server on tax day
from Olathe, KS
I had the same problem thousands of other likely did.....could not file my taxes online using H&R Block's software due to "bad gateway" server issues and after repeated attempts throughout the day, ended up paying federal separately online in order to mail my federal return. I was preparing my state taxes through the KS webfile site and while my wife was preparing to run the federal return to the post office, I made one more attempt to file everything online and it went through. (although I chose the option to "Mail a check" for my federal payment since I had paid it online already) And in the end, I feel as though the user experience is average, but I keep using HR Block since I did the prior year for consistency....
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Not reliable
on April 15, 2024
Posted by: Vanmark
from North Georgia
After using this software for a number of years, this year was quite disappointing. After printing, buying envelopes big enough, and driving over an hour to mail them, I now realize even more so how efiling would have been so much easier. That is if, and this is a huge if, HR Blocks servers were not down for most of the last 20 hours. On top of that, charging my credit card for services not rendered. Will be exploring my other options going into the next tax year. Would not recommend mainly due to uncertainty of efiling. Don't take the chance if you are close to the deadline.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Many problems this year
on April 15, 2024
Posted by: Mikeh861
from Hanover PA
I’ve used HR Block software for several years and have been very satisfied. Not this year. I purchased on line, it there was not the usual code on the mailing we got. So not only didn’t I get the lesser advertised price, but I also didn’t get the free state return filing. Then, to top it off, there were problems trying to esend the federal. I was on my way to the local post office with a hard copy to send to the federal, and it went through at the last minute. We are “pending”. I’m hoping this year was an anomoly.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
going from input forms to IRS is difficult
on April 15, 2024
Posted by: Bruce4anonymous
from California
It should be trivial to go from input forms to where that input shows up in an IRS form and back again. e.g. double click a box and a popup asks if you want to bring up the other form. Instead, you have to click "i want a form" then click the form you want. You want a second form? then exit out of the form window and start over. Ick. *VERY* poorly designed.
*ALSO* your programmers did not handle an unexpected failure mode very well. Once your servers started bouncing returns with "bad gateway" errors, it was next to impossible to print the return without the "not for filing" stamp on every page. Come on! Do better.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Couldn't file
on April 15, 2024
Posted by: preview
On tax day, the servers crashed and kept giving an error that it couldn't connect to the IRS. Also, the tax industry is a scam on the American people.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock