Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Not reliable
on April 15, 2024
Posted by: Vanmark
from North Georgia
After using this software for a number of years, this year was quite disappointing. After printing, buying envelopes big enough, and driving over an hour to mail them, I now realize even more so how efiling would have been so much easier. That is if, and this is a huge if, HR Blocks servers were not down for most of the last 20 hours. On top of that, charging my credit card for services not rendered. Will be exploring my other options going into the next tax year. Would not recommend mainly due to uncertainty of efiling. Don't take the chance if you are close to the deadline.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Many problems this year
on April 15, 2024
Posted by: Mikeh861
from Hanover PA
I’ve used HR Block software for several years and have been very satisfied. Not this year. I purchased on line, it there was not the usual code on the mailing we got. So not only didn’t I get the lesser advertised price, but I also didn’t get the free state return filing. Then, to top it off, there were problems trying to esend the federal. I was on my way to the local post office with a hard copy to send to the federal, and it went through at the last minute. We are “pending”. I’m hoping this year was an anomoly.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
going from input forms to IRS is difficult
on April 15, 2024
Posted by: Bruce4anonymous
from California
It should be trivial to go from input forms to where that input shows up in an IRS form and back again. e.g. double click a box and a popup asks if you want to bring up the other form. Instead, you have to click "i want a form" then click the form you want. You want a second form? then exit out of the form window and start over. Ick. *VERY* poorly designed.
*ALSO* your programmers did not handle an unexpected failure mode very well. Once your servers started bouncing returns with "bad gateway" errors, it was next to impossible to print the return without the "not for filing" stamp on every page. Come on! Do better.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Couldn't file
on April 15, 2024
Posted by: preview
On tax day, the servers crashed and kept giving an error that it couldn't connect to the IRS. Also, the tax industry is a scam on the American people.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: MRO1952
from Denton, Texas
Verified Purchase:Yes
I purchased HRB Business because I needed to do Sub-S Corporate and Personal returns, your package did both, TT did not. HRB was more economical for me. Took a while to get my bearings, but got the job done. Better? Worse? I'd just say "different", but did get both my jobs done. Next Year? Can't say - we'll see.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Value seeker
from Overland Park, Kansas
Verified Purchase:Yes
I use the software for both a trust and my personal return. The software is easy to use and reasonably priced.
Pros: Easy to prepare
Value
5
Written by a customer while visiting HRBlock
Posted by: Dan116
from Madison, AL
Verified Purchase:Yes
I have used this program for at least eight years and really appreciate the ability to file both personal and business returns and never have a problem with the IRS.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Lefty from south Alabama
from Andalusia, Alabama
Verified Purchase:Yes
I have used the H&R block program to complete my taxes for numerous years. I find it easier the Turbo-Tax program. I have no complaints and will continue to use it going forward.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock