Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Ejh23
Verified Purchase:Yes
Program was fine. Efile failed in 5 trys, 2 at irs, 3 at hrblock. Mailed returns, first time in 5+ years.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Luke72
from Athens, NY
Verified Purchase:Yes
Wouldn't let me file an extension. Had support on the line. Got disconnected. Wasted 3 hours. Just ended up printing out the form from the internet and mailing it in (took me all of 30 min). H&R block software is so buggy. I just don't understand how it is a viable company/business.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Techpops
from Northlake, TX
Verified Purchase:Yes
I have used H&R Block for years and never had a problem yet this year was a disaster. I recently married so the taxes were much more complex and your instructions were not very good. You made us rely on the IRS instructions which as you know are antiquated and very hard to understand. Then the kicker was when your efile system went down and we had to depend on the rotten mail service to deliver our tax paperwork. Nonetheless it was very frustrating, disappointing and not what I expected from a product that was always dependable until now.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ct clays
from Shelton Ct
Verified Purchase:Yes
I have been using HR Block for years. The ease of use and accuracy of the program is great. I highly recommend the system.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been buying your tax package from a long long time, but you have to be a tax (medium) expert in order to use your package. You must work to interview the business package, also there are times you ask do it yourself certain papers and than come to input that number in the individual package
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Calculated tax and added extra forms VT requires
on April 17, 2024
Posted by: AWJ1
from 05403
Verified Purchase:Yes
Software would not import last years tax info, I spend 2 hours enering all the names, addresses, account, ID numbers.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: A tax
from New Jersey
Verified Purchase:Yes
I have used the program for many years and am satisfied with it
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Alka1
Verified Purchase:Yes
The H&R Block software is no doubt a wonderful aid in preparing tax returns. The program is powerful, but has a steep learning curve. It could be a bit more user friendly for the common person. Completing a form 1041 is tedious with challenging technical jargon. Maybe it is designed more for accountants.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock