Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Cheleyuca
from Chicago
Verified Purchase:Yes
All my family use this software to file our taxes,we live it
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Crabby farmer
from Missouri
Verified Purchase:Yes
This program saved me a lot of time and effort in completing my tax return
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jennefer
from Olympia, WA
Verified Purchase:Yes
It was extremely stressful to find on tax day that every attempted submission of my tax return resulted in an error. It took finding an online forum of hundreds of other users with the same problem to realize that the issue wasn't mine but a system outage. Terrible advertisement for your product that nobody could submit their return on tax day.
Also, this product is very expensive for what it provides. I'm unsure if I'll use it again.
Also, this product is very expensive for what it provides. I'm unsure if I'll use it again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible Experiece - Back to TurboTax next year
on April 18, 2024
Posted by: Frustrated76009
from Dallas, TZ
Verified Purchase:Yes
System crash on tax deadline day very bad. Took almost 2hrs to get support. Then software gives message that contradicted support so required a second call to support.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
GREAT TIME TO GO DOWN ON APRIL THE 15TH!!!!!!!!!!!
on April 18, 2024
Posted by: DiplomasUSA
from Florida
Verified Purchase:Yes
BEEN USING YALL FOR GOD KNOWS HOW MANY YEARS NOW. REALLY MESSED UP THIS YEAR WITH THE SITE BEING DOWN ON APRIL 15TH. IM A DISABLED VETERAN 100% WITH PTSD. THIS PUT ME INTO A PANIC ATTACK WHERE I HAD TO TAKE 3MG OF XANAX TO COME OUT OF IT. I CAN NOT BE PUT INTO ANY STRESSFUL SITUATIONS AND THIS WAS EXTREAMLY STRESSFUL FOR ME.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: paresh
from new hyde park, ny
Verified Purchase:Yes
2 main days, 14 and 15 april, your efile didnt work. Put me in big trouble and have to paper file. not accetable!!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred 500
from Albuquerque, NM
Verified Purchase:Yes
The business software cannot retrieve or refer to previous years returns. A change from windows 10 to 11 is the cause. The personal did not have this problem. I have been using H&R Block for years. This is the second time this same problem. Recalculating depreciation and other carry over item was a real pain. Not sure if I will purchase tax season.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
All the work I put in and couldn’t even eFile!
on April 18, 2024
Posted by: AngieB53738
Verified Purchase:Yes
I spent hours going back and forth between the business and the premium software (why you can’t use 1 software is beyond me) only to be unable to eFile when I was complete. The server must have been down. I took down all firewalls and had a strong internet connection. Will no longer be using H&R Block software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock