Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: JasonBart
from Akron, OH
Verified Purchase:Yes
I had difficulty efiling on tax weekend. I had to attempt it over 50 times and even mail in some returns because it didn’t work.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ATLuser
from Atlanta, GA
Verified Purchase:Yes
Could not e-file my returns as your systems had a glitch so I had to print the returns, drive to the post office and mail them. Defeats the purpose of me buying your app. Also, your labeling is very misleading, I was expecting it to install one app to do my taxes not two apps, one for me and another for my business.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Very bad choice999
from Wadena IA
Verified Purchase:Yes
Have uses HR for over a decade and it worked. This year after seeing the lowest risk factor i have ever seen prior to filing, i had 2 rejections so far. Waited over 3 hours to reach Human help and even the advanced techs couldnt interpret the codes to resolve the rejection code/s I have missed filing deadline. i was informed they would contnue working on it and havent heard from anyone since, Today is apr 20.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BoyMominPA
from Harrisburg, PA
Verified Purchase:Yes
Thorough and thought provoking interview assistance. The software made us consider things that we never would have thought of doing our own taxes and the backend support was also very helpful and appreciated.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Buggeater
from Papillion, NE
Verified Purchase:Yes
The program, its description, and its prices are not going to be part of my system next year.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wormguy
from Hattiesburg, MS
Verified Purchase:Yes
I downloaded this program, albeit on the final few filing days, because it was a bit less than my normal Turbo Tax program. Problems: 1. it would not import last years turbotax files so had to manually type everything in, 2. it would not e-file my state taxes, had to mail in a check. 3. failed to advise on a lot of business expenses. Solution: Next year its back to Turbo Tax for me.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jim Bobb
from Upstate NY
Verified Purchase:Yes
Terrible experience this year with small business taxes and total lack of support just made it worse! Topper was problems uploading returns on last day- thought I was going to have heart failure! Will be switching next year
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Danny H
from Powder Springs, GA
Verified Purchase:Yes
All.I needed to.domwas file an extension and it took almost the while day for it to go through due to a bad gateway. If that isn't bad enough they told you to mail it in to be safe! Normally very happy with this software and service but this issue this year is completely unacceptable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock