Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: EJMLE
from Maine
Verified Purchase:Yes
Purchased each year for 10 years. Makes filing my taxes a breeze.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: InBetween
from Flushing, MI
Verified Purchase:Yes
When doing my taxes in the software, the back button did not function consistent. Doing my review after finishing all the inputs, there were business pages I did not fill out that were added with my name on them. I had only inputed the business my wife started, but it add me as having a business like hers also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Let me down when it mattered most: trying to file
on April 20, 2024
Posted by: Fuzzy3744
from Michigan
Verified Purchase:Yes
I've used this for years and I'll probably use it again, but their servers failed the day before tax day and I couldn't submit my taxes. Granted, everything else about the software is great, and maybe I should have gotten all the taxes done earlier.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Bad Gateway Errors for 2 days before taxes due
on April 20, 2024
Posted by: AJS123
Verified Purchase:Yes
I normally don’t have any issues with the software but this year starting from 2 days before taxes were due I was not able to submit it due to bad gateway errors on your end. It was extremely disappointing that I literally had to stay home from work just to sit there and continually click submit until it finally went through.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred Varr
from Fairfax. VA
Verified Purchase:Yes
I bought tje software on line 3 weeks before the filing deadline. Several times I tried submitting my federal and state electronically. My credit card was charged multiple times even though the first several attemps rejected. I need erroneous charges credited to my card.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EdwardCA
from LA
Verified Purchase:Yes
I've been using it for years but continue to have issues with going to related data - i.e. comes from. There are fields calculated from the interview or other forms but the software does not tell me from where or how it's calculated. It should have full links, so I can see how any field was arrived at..
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Tom from Florida
from Jacksonville, FL
Verified Purchase:Yes
Software is great but the filing delay due to a glitch with H&R Block server was a nail biter on the last day to file with the system down for 24 hours and a message that you may have to print the return and mail it.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Port Charlotte Florida
Verified Purchase:Yes
Software is good, used for 10 years at least. But this year was different. 4/14 at 8pm the server stopped working and did not work till 4/15 evening. To mail my returns I had to take a day off, print 3 returns, was ready to mail it, when finally server kicked back and I was able to e-file.
Lots of stress this year. Additionally I would like to say that always have problems with business part of HR Block. Slow, not as user friendly as personal tax part and always problem with e-filing
Lots of stress this year. Additionally I would like to say that always have problems with business part of HR Block. Slow, not as user friendly as personal tax part and always problem with e-filing
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock