Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: JLB123
from Dallas, TX
Verified Purchase:Yes
As I reported last year, the navigation through the questions and the ability to link or jump between the questions and the IRS forms, this needs to be drastically improved. After exiting and re-entering the questionnaire, you have to start over or go through previous questions to get to the point you are looking for. Also, it is difficult to find entries in the whole process.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Have used HRB, in office & at home, many years
on April 22, 2024
Posted by: TLB62
from Grove City, Ohio
Verified Purchase:Yes
I have used HRB for many years, both in home and as a tax professional. After the filing fiasco of April 15th this year, I am not sure I will use it again. The issue was not explained well and when trying to ask questions on the chat, I was unable to get an answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: BoomerSteve
from NC
Verified Purchase:Yes
I've been using H&R Block for personal and business tax returns for over 20 years. Overall, it's a great value and it's not from Intuit, two solid positives. I file LLC, S Corp, and C Corp returns, and the federal program is smooth as silk. However the state program (NC) is awful overall, with no guidance and poor navigation between form entry and form view. That has not improved at all over the years, although the software is more stable than it used be.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not happy customer 2024
from SC
Verified Purchase:Yes
Usually I get Deluxe but this time I had to get business to file 1041.
To fill the 1041, I was expecting it to provide an interview. NO. it asks me to open the whole form and file by myself.
To fill the 1041, I was expecting it to provide an interview. NO. it asks me to open the whole form and file by myself.
If I knew all those terms, I would have filled the physical form.
Not satisfied.
On top of that, on 14th there was a glitch and I couldn't submit.
I was trying to figure out what to do and they mixed it 15th afternoon.
I was trying to figure out what to do and they mixed it 15th afternoon.
I was a customer for Deluxe for a long time, but reconsidering as I need business going forward 😕
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mister1
from St Louis, Mo
Verified Purchase:Yes
Kept taken my paper work and than rejected it. Stating it was a Glock in the internet
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ramonsinski
from Arizoa
Verified Purchase:Yes
downloaded it and found I didn't have time to do it, so I filed an extension, got a notice it was accepted, and I was charged for it. I then E-Filed a Federal and an Arizona return. I was charged for the AZ return. The IRS and AZS has no record of my returns. I did print out both returns. Now the program is missing from my computer
Pros: Fast
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kbbishop54
from Parsippany, NJ
Verified Purchase:Yes
Have used this for over 30 years. Always easy to learn and use.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Midwest Tax Payer
from Indianapolis
Verified Purchase:Yes
I have been using the product for 25 plus years. Deciding which product to use for small business and more complex personal tax filings is very confusing, and not as clearly stated or as easily read as it was in the past, especially when the product was better packaged and sold retail. The fact that the CD back-up is no longer sold is a game changer and I will look to other products in 2025.
Very disappointing!
Very disappointing!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock