Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Mister1
from St Louis, Mo
Verified Purchase:Yes
Kept taken my paper work and than rejected it. Stating it was a Glock in the internet
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ramonsinski
from Arizoa
Verified Purchase:Yes
downloaded it and found I didn't have time to do it, so I filed an extension, got a notice it was accepted, and I was charged for it. I then E-Filed a Federal and an Arizona return. I was charged for the AZ return. The IRS and AZS has no record of my returns. I did print out both returns. Now the program is missing from my computer
Pros: Fast
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kbbishop54
from Parsippany, NJ
Verified Purchase:Yes
Have used this for over 30 years. Always easy to learn and use.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Midwest Tax Payer
from Indianapolis
Verified Purchase:Yes
I have been using the product for 25 plus years. Deciding which product to use for small business and more complex personal tax filings is very confusing, and not as clearly stated or as easily read as it was in the past, especially when the product was better packaged and sold retail. The fact that the CD back-up is no longer sold is a game changer and I will look to other products in 2025.
Very disappointing!
Very disappointing!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EJMLE
from Maine
Verified Purchase:Yes
Purchased each year for 10 years. Makes filing my taxes a breeze.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: InBetween
from Flushing, MI
Verified Purchase:Yes
When doing my taxes in the software, the back button did not function consistent. Doing my review after finishing all the inputs, there were business pages I did not fill out that were added with my name on them. I had only inputed the business my wife started, but it add me as having a business like hers also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Let me down when it mattered most: trying to file
on April 20, 2024
Posted by: Fuzzy3744
from Michigan
Verified Purchase:Yes
I've used this for years and I'll probably use it again, but their servers failed the day before tax day and I couldn't submit my taxes. Granted, everything else about the software is great, and maybe I should have gotten all the taxes done earlier.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Bad Gateway Errors for 2 days before taxes due
on April 20, 2024
Posted by: AJS123
Verified Purchase:Yes
I normally don’t have any issues with the software but this year starting from 2 days before taxes were due I was not able to submit it due to bad gateway errors on your end. It was extremely disappointing that I literally had to stay home from work just to sit there and continually click submit until it finally went through.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock