Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Pacodillo
from ny
Verified Purchase:Yes
Your help desk is great when you get to the right tech for help but that could take hours and tiresome. The font size needs to be increased beyond what the computer font can i9nccrease. The forms are too condensed. Error resolution is not intuitive nor is the message's resolution specific enough.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
An outage on filing just before April 15th ?????
on April 26, 2024
Posted by: Rant Master The Great
from Fort Wayne, IN
Verified Purchase:Yes
Seriously folks, this is utterly and completely UNACCEPTABLE !!! You've got NO BUSINESS allowing that to occur in that time-frame.. You should certainly be aware of the IT capacity requirements and be prepared to solve that problem PDQ. It took from at least Sunday night until Monday afternoon to resolve. Bad look - VERY BAD LOOK...
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
H&R Block Online filing was a fail on filing day
on April 26, 2024
Posted by: lightsluvr
from Oklahoma
Verified Purchase:Yes
I bought a copy of their business software, thinking that's what I needed if I had a 1099 business. Total waste of money I then bought the premium Federal + State software, which is what I needed. Instructions for Schedule C were weak. When April 15 filing day came around, I received error messages that Block's servers were down, suggesting they were being maintained. After a dozen attempts, I was able to e-file my returns on April 15. Block "verified" my debit card every time I made a failed attempt to file.The duplicate charges didn't drop off for 48 hours.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: wrenchbert
from SLC UT
Verified Purchase:Yes
Servers went down the night before and the morning of tax day. No statement, no apology, no refund. Also the instructions for self employment taxes were really lacking.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Pdhdz
from Colorado
Verified Purchase:Yes
I have used the program for several years and has not disappointed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Nd70bsaero
from Forest, VA
Verified Purchase:Yes
The personal income tax program and the Business tax programs were just what I needed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: DK954
from NC
Verified Purchase:Yes
Let me start by saying I have been preparing my s-corp taxes for several years now with TT. The cost of TT is just getting stupid high, so I switched to H&R.
The user interface needs work. It needs to be a lot cleaner. It's more difficult to use than TT. It's not the most user friendly software. I also don't like that when you choose not to do a balance sheet for the 1120s that it still enters in numbers and makes things out of balance forcing you to either do the balance sheet or download the form outside of H&R to make a blank one. The errors are sometimes confusing and hard to figure out. I felt like I needed to be an accountant to understand the issues I was having. I didn't have this much trouble with TT in previous years.
Also, on their website it says you can upload your previous year from TT, but that only applies to personal not business. It doesn't say that anywhere and it took 3 different support people before someone knew the answer.
The difference in price is the only thing it has going for it but I feel like you need a better accounting background to use this program.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Failure to connect is not an option on tax day
on April 26, 2024
Posted by: JBRobson
from Frankfort, Il
Verified Purchase:Yes
I've used your software for years but not being able to transmit returns on tax day was unacceptable.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock