Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
Can't bother with getting AL tax laws correct!
on April 19, 2026
Posted by: Sam in AL
from Huntsville, AL
Verified Purchase:Yes
Every year this Software loses it's mind over the state return. The FIRST time it happened I had to call support and they told me what to do. AL does NOT tax retirement incomes and the FEDERAL government does not provide the expected results .... EXPECTED for taxes to be taxed by AL in boxes on the form 1099-R. On the AL state software side it says the number cannot be ZERO. Yes you can file electronicaly your Fed but AL state will bonk. Then if you go to the forms and correct the "error" by making it 1 or 2 and not zero it still flags it as an error. So you will have to file AL as paper, which is fine if it's not 10'oclock on 4/15 and your printer has paper and you do not owe the state. How H&R cannot get AL process correct is irritating, I suspect this is true for any other state that does not tax retirement income explicitly at the source.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: notnextyear
from Colorado
Verified Purchase:Yes
Imports from my financial institution were not supported this year after over ten years of being supported, and the TXF import file format does not support the ‘wash sale disallowed loss’ and ‘accrued market discount’ fields for stock sales. My 3 hour tax prep turned into 12 hours.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Robb73
Verified Purchase:Yes
We use H&R Block tax program for many years now, I find that overall it a good product. There are a two problems that I have and your product does not help me try to understand what I need to do.
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Complete program but tax law knowledge necessary
on April 19, 2026
Posted by: Many years user7
from New York, NY
Verified Purchase:Yes
The program is built with the assumption the user knows details of the tax law. This is not a Tax Prep for dummies software.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Complicated...No clear paths to use and apply software without going through many mistakes...
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DRH3
from Boston
Verified Purchase:Yes
Can do foreign and business. I don't think I could do either manually. I did the UK for one of my kids and business for my wife's business. The only issue I have is with Massachusetts business taxes did not allow me to add a page for the ZZ*.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Business section of software doesn’t work properly
on April 18, 2026
Posted by: FlatTaxTime
from OKC, OK
Verified Purchase:Yes
The business (state) portion of this program froze and did not work. I had to complete the state forms by hand. Although the federal business section did work, it does not provide much help in filling out any necessary forms.
On a positive note, the individual tax section of this software works fine.
On a positive note, the individual tax section of this software works fine.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
depreciation calculation and efile amend return
on April 18, 2026
Posted by: Yun3
from Arizona
Verified Purchase:Yes
I’m dealing with an issue related to vehicle depreciation. In the first year, I used the standard mileage method, and in the second year I switched to the actual expense method. However, the depreciation calculation does not appear to properly account for the first year.
Additionally, as a large company, I would expect the amendment process to be much more streamlined and handled electronically. I was surprised to learn that I still have to file an amended return by paper—this feels outdated and not a very professional experience.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock