Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: 426425Tax
from Palm Springs, CA
Verified Purchase:Yes
Tried many others but this has consistently been the best overall and easiest, especially as my taxes have gotten more complicated over the years
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mike341
from Knoxville, TN
Verified Purchase:Yes
The software and UI are intuitive but the way you must navigate the extra forms is frustrating. And, no matter the effectiveness of the software, it is challenged by an overly complex tax code.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: XJLS
from FL
Verified Purchase:Yes
Did not take me into actual tax forms to correct simple problems that were caused by the program, not by me!
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: RandW
from North Carolina
Verified Purchase:Yes
I have bought and used this product for more than 20 years
Always appreciate the updates and the assistance
Always appreciate the updates and the assistance
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 21, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Failed to file on time due to update requirements
on May 21, 2024
Posted by: Anothet Upset user
from Lakewood Ranch, Florida
Verified Purchase:Yes
Had the software updated when I started. Kept the same session running a few days while working on my personal return before it was ready for filing. When I attempted to file the return, it appeared to start but with a pending status. After waiting for a few hours, assumed the pending status was due to sending outside of IRS working hours. Did not shut down and checked a few days later which was after raffle deadline, only to find it did not send and multiple attempts to send failed without error warning. Finally shut down and realized an update was required. I'm now being fined for late filing. So disappointed. A simple error warning for update required would have prevented this.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rather_Longtime_User
from Winter Park, Florida
Verified Purchase:Yes
As a customer of the PC version of the software for over 20 years, the electronic filing screwup on April 14/15, forcing paper extensions to be filed and delayed refunds made me believe that Block is no longer equipped to handle getting taxes filed timely.
Junk for 2023 tax year filing.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Erikfuyu2
Verified Purchase:Yes
Overall a good program but navigation forward and back, returning to t same spot just left, and others could be improved. Also, some forms are just left to be filled on your own, or no sufficient information is given.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Joe paluka
from Chicago
Verified Purchase:Yes
It met my needs, and I recommend this software to any small business owner.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock