Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
The software works okay but should be a lot better
on July 12, 2024
Posted by: Advanced user
from Palm Beach, FL
Verified Purchase:Yes
Note: I file a relatively complex tax. The comments below are my opinion based on a complex return. Also note, I work directly on my tax forms. I do not use the interview function.
The software works, which is a good thing.
The problem is it feels like it has not been updated in years. Problems that I have persist year after year. I have gotten used to them and I have found work arounds, but I rather they be fixed.
The user interface is dated. For example, say you have multiple stock trades. The software has only one trade per worksheet. You will have pages and pages of worksheets. There is no quick way to move from page to page. You can’t flip through them. There is not summary feature. There is only one long pull down at the top of the screen. Each page is labeled Copy 1, Copy 2, Copy 3, etc. There has got to be a more elegant way to present and access this information.
If you have a complex return with K-1s, you are going to face additional challenges. I have found on the K-1 forms there are many places where I enter information but the program does not use the information, resulting in an inaccurate return. I have had to resort to checking the “Federal Refund” after each entry. If the number does not change then I know the information was not used.
One minor frustration is when you right click on an auto filled entry and select “jump to related.” All too often you get the response “There are no related entries available here.” This is nonsense. It was auto filled. The numbers came from somewhere.
I have been using Block software for twenty years. Obviously, I am comfortable with it and I am used to the quirks. But if you are starting for scratch, I would recommend you look elsewhere.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great value! Personal+Business+Audit Protection!
on July 3, 2024
Posted by: Value Minded
Easy to use personal and powerful business. Business is not as easy as personal, and it's a bit buggy, but it's more flexible than turbotax. Personal+Business+Audit Protection all in one purchase is a great value compared to turbotax.
I would recommend this to a friend!
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BabaLouie
from Vancouver WA
Verified Purchase:Yes
I continue to dislike the program and will change next year
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H&R Block, June 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kbaggett
from Goodyear, AZ
Verified Purchase:Yes
I feel like I need a refund. I bought a second product thinking it was my computer and it turns out the Efile was broken at the deadline.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, June 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RCcccc11
from Houston Texas
Verified Purchase:Yes
Easy to use with the right amount of built-in help.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 21, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I usually use H&R. This I couldn't use or return. I ended up getting the form from irs website, and watching youtube video to complete forms.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy social media, June 19, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taffie
Verified Purchase:Yes
I am disappointed in the lack of correction in the CT Tax return. Every year I complete it in Block and then do it with the State and get several hundred $$ more in return. There is a problem in your calculation for Social Security. This may be the last year I use Block. I also do a trust and you have no way of putting the Code I from the trust in the regular tax return. I have to override the amount because I know where it goes, but then I can't file electronically. This seems to be a problem only with BLOCK. TURBOTAX does not seem to have this problem.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Response from HRBlockBy social media, June 19, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kboagni20
from Louisiana
Verified Purchase:Yes
I'm an accountant and I do my taxes and my family members taxes every year with this program. I always get the best results with this software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 18, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock