Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Software is terrible
on August 27, 2024
Posted by: Anonymous
from Gary, IN
The software is not user friendly. It gets stuck on random things. It makes it difficult to navigate. They only reason to use this is that it is cheaper than turbotax.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Good Personal Software; Limited Business Software
on August 13, 2024
Posted by: Stavros49
from Ames, IA
Verified Purchase:Yes
HRBlock Premium & Business does a good job on personal returns with easy to navigate interviews. The business software can be rudimentary, a little clunky to use, and missing some new tax forms such as partnership state PTE forms which are now required for any partnership returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, August 13, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: goldenparachute
Verified Purchase:Yes
Program is cumbersome and exceedingly time consuming. It is not nimble when trying to move from one section to another. If a section does not apply, I do not want to go through five more screens to MOVE ON.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, August 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
I did my taxes with you and submitted to the irs.
on August 7, 2024
Posted by: jamie63
from Round rock Tx
ON march 28 th I did my taxes and submitted it is now august 07 th still have not go my return so i don't think very highly of your company
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, August 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Good features, but quirks in the system
on August 6, 2024
Posted by: Notsohappy32
from Virginia
When I bought the personal and business bundle, a mistype in the key for the business part made it uninstallable. Then there was the crash of the system when trying to electronically file. With that successful, the program didn't recognize that it had been sent and didn't allow an electronic sending of the Virginia State form. If this happens again, will be looking for a different Tax software.
I would recommend this to a friend!
Response from HRBlockBy Social Media Department, August 7, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MartinUSAPL
from Houston TX
Verified Purchase:Yes
I am still trying to find the AGI and/or the PIN used last year when I used the same H&R Block software. This is basic information you should have and allow me to verify asap and not have to find it in my own files which could have easily bee corrupted by a bad computer or other issues. So this is something you can fix easily in your processes. I never had that issue with other software.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, July 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-
5625 at your earliest convenience.
5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Shabbirjiwa
from Stockton, CA
Verified Purchase:Yes
I have been using many years now. The 2023 filling tax had some issues not from the software but the figure did not agree with the IRS. So was not sure why, we then posted manually for filling. Now since we did this time, would his stop us for next year or so on, that is going to be worrisome
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, July 16, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
IRS refunded 0.01% mistake in HRB tax calculation
on July 13, 2024
Posted by: Quick Reply
from VA at the time
Verified Purchase:Yes
Sadly did not identify where the difference occurred
If Quicken was better it would make my tax collection a lot easier
If Quicken was better it would make my tax collection a lot easier
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock