Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: pippy zippy
Verified Purchase:Yes
Did not live up to expectations when rolling in last years TurboTax records
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, October 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: FloridaCrane
from Miami, FL
Verified Purchase:Yes
I've using H&R Block software for about 20 years. It has so far served our needs without any problems at a reasonable cost. A little knowledge on preparation of tax returns is very helpful if you are doing this yourself, specially if you have a business.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 14, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Very smooth handling on my mini mac
on October 10, 2024
Posted by: GarrySS
from Peninsula, wa
I’ve been a TurboTax for the Mac or pc for years. But, this year I began bringing the data together by Feb 1st. and wasn’t able to complete it by well into March. A lot of the problems was leftover COVID symptoms. But, doing the return on my mini mac which I don’t use all that regularly ‘cause I do most things now on my Samsung Tab 8. It’s very robust but TurboTax doesn’t offer a higher level return that includes a bit of interest and 1090 R and INT.
After hours of work and a significant amount of time working with an on-line helper (he was quite capable but any time I closed off I couldn’t load up the progress the next day. The problem wasn’t complexity about say a 1099 it was figuring out how or what the system was asking for. Greatly frustrated after getting close to the extended filing date with no idea if I would ever be successful I was at a loss as to what to do…
I finally decided to start over from scratch with H & R BLOCK.
Short answer I pretty much sailed thru the process. It was very much like my old days with TurboTax except updated in technic where useful.
I’ll be using H & R BLOCK FROM NOW ON.
After hours of work and a significant amount of time working with an on-line helper (he was quite capable but any time I closed off I couldn’t load up the progress the next day. The problem wasn’t complexity about say a 1099 it was figuring out how or what the system was asking for. Greatly frustrated after getting close to the extended filing date with no idea if I would ever be successful I was at a loss as to what to do…
I finally decided to start over from scratch with H & R BLOCK.
Short answer I pretty much sailed thru the process. It was very much like my old days with TurboTax except updated in technic where useful.
I’ll be using H & R BLOCK FROM NOW ON.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 11, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: choosenick
from Florida
Verified Purchase:Yes
I buy this because it includes Business Tax Forms for my Corporation.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 11, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Navigation Difficult, Audit & Closure Frustrating
on October 9, 2024
Posted by: Hassalthoff
Verified Purchase:Yes
The entry process went fairly smoothly, but was difficult to know where to navigate, or which part of which form I am in. Or if I wanted to return to my previous form I was just in I had to renavigate to find it.
The error checks and mismatch
I could not get my depreciation tab to report correctly and resulted in an unresolvable error which led me to have to manually adjust fields.
The audit at the end took forever, locked up the program, and could not readily go to each section to resolve. If you went to one, you had to go back to the audit portion and it would take another 5-10 minutes to compile every time. This resulted in hours wasted frustratingly, and I had to manually correct and mail in.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, October 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CBUSA
from FLORIDA
Verified Purchase:Yes
I did 3 electronic files and When I did the fourth electronic file came with an error that was not showed in the error reviews, when I corrected the error and file again, came another error saying that need to upgrade the program although it was on 10/4/24 and the worst was that each error was count as filed when it was not filed and I have to pay to file
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 9, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Good
on October 5, 2024
Posted by: Theodore T Tackett
from Ocala, FL
Was better and easier to instal than the last two years
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 7, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great tax program for the value
on October 2, 2024
Posted by: Sancho Panxine
from Las Vegas, NV
Filing a tax return is is quite technical. The program covers the tax rules and it is just a matter of beingPATIENT and taking the time to read the rules slowly. .
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media, October 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock