Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,566 Reviews)
Rating breakdown 9,566 reviews
5 Stars
5,218
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Terrible experience after using TaxAct for decades
on November 13, 2024
Posted by: Bad Tax Software HRBlock
from Ozark, MO
Verified Purchase:Yes
Failure of a product.
Bad programming
No way to figure what your software requests to fix
Bad programming
No way to figure what your software requests to fix
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NAGESH1
from CA
Verified Purchase:Yes
The personal tax product with 5 licenses is a good deal for a growing family. It has serious bugs in scanning in W2s. It cannot handle W2s that have non taxable income. This is a major bug.
The Business Product is a waste of time. In 2022, I worked around the bugs and crashes. In 2023 I was forced to buy Intuit TurboTax for business as the HR&R Block Business Software crashed at every form. You need a way more stable product.
The Business Product is a waste of time. In 2022, I worked around the bugs and crashes. In 2023 I was forced to buy Intuit TurboTax for business as the HR&R Block Business Software crashed at every form. You need a way more stable product.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaRixter
from Florida
Verified Purchase:Yes
Questions are sometimes counter-intuitive.
Help is difficult to find for both personal and business forms.
Error messages are short, insufficient, and do not explain how to fix it.
Help is difficult to find for both personal and business forms.
Error messages are short, insufficient, and do not explain how to fix it.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media, November 10, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Badmoonrising
Verified Purchase:Yes
This is confusing and l’m not going to fill
Out all these fields!
Out all these fields!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 5, 2024
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor Experience with software, no Efile for State
on November 4, 2024
Posted by: rikpat
from Philadelphia, PA
Verified Purchase:Yes
Kills the purpose of the software savings if you have to do manual work by mailing and printing for State returns. Would rather save time and go back to TaxAct instead for full Online experience and eFiling for both Federal and State.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Topfoster74
from Cornelius Oregon
Verified Purchase:Yes
I have been a loyal customer for years because of the ease at which I can utilize this product. Very well laid out. Easy to understand and exception service.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, November 4, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mr Logan
from Tucson, AZ
Verified Purchase:Yes
Personal and business returns are two separate packages with different user interfaces. Business has limited interviews and some bugs that you have to work around. Business data is stored in a database that can be corrupted but support has a “fix” program. Program is definitely designed for tax professionals. However, it’s still better than other programs I’ve tried. Three stars, at most.
Personal side is much better and typical consumer quality. I give it 5 stars.
Personal side is much better and typical consumer quality. I give it 5 stars.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 30, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Generally good, but could use some fine-tuning.
on October 27, 2024
Posted by: sava308
Verified Purchase:Yes
Used another product for years, and H & R for the last couple years. The interview process, forms, etc. are all similar. One pet-peeve with H & R is when you do the final 'error checking', each time you visit an error or issue, you have to wait for it to re-compile the error-checking all over again each time... takes a couple minutes each time. And even if you choose to disregard or over-ride a particular 'error', it remains in the list; no way to clear it and move it. That part of the program is kind of clunky.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media, October 27, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock