Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: slymer
Verified Purchase:Yes
I've used this program over the years and overall, I've been pretty happy with it. The program has some quirks and could use some changes, but overall, it's been ok. They make changes every year and not all of them seem like an upgrade. Like for 2024 you don't see a preview of the Fed/State acceptance page before you print it.
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dizzydesi
from Oklahoma
Verified Purchase:Yes
I am so happy for the help that is provided every step of this process
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cpick
from Philadelphia
Verified Purchase:Yes
I found the software a little more simpler to use compared to competitors, and had less distractions. I like the UI.
That said, the updates were frustrating as the premier software that I purchased still didn't have the planning tab working. Hopefully that gets updated soon.
That said, the updates were frustrating as the premier software that I purchased still didn't have the planning tab working. Hopefully that gets updated soon.
Value
3
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I have been using this software for more than twenty years. I like it very much. It is very easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bev Gr
from Colorado
Verified Purchase:Yes
I’ve used H & R Block tax software for years but. . . This year following a Federal update, all my current and previous saved files were deleted from my computer. The file folder is there but all contents are gone! Not sure if I’ll use H&R Block next year. My situation has been escalated to a team in the hopes that they can unravel and help my situation.
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
I am a retired tax professional with 40 years of corporate and personal experience. I have been using the software for 12 years and I’m always very satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: mmbp
from Minnesota
Verified Purchase:Yes
The personal software is fine - I've been using it for years. But the business software is painful - I am so glad this was my last year filing business taxes. Unlike the personal software ,I have found it nearly impossible to load last year's business return if there have been any changes on my computer. So many years, including the last two, I have had to start over from scratch, which is a real problem for maintaining capital equipment records. But beyond that, for the last two years I spent hours discovering how to provide partner information - the interview is no help for that fundamental task.
Cons: Hard to prepare
Value
5
Response from HRBlockBy Tra, Social Media Department, February 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gymmi
Verified Purchase:Yes
In the business software, you should allow electronically filing for trust. Both federal and Minnesota.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience overall. Your input is valuable to us, and we're committed to making sure your experience exceeds your expectations. If there's anything specific we can do to earn that extra star and make your experience a 5-star one, please provide in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock