Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Disappointed user 3
from Nebraska USA
Verified Purchase:Yes
Business program is so buggy, it is almost impossible to complete the return. The program crashes all the time and it is hit or miss whether it will stay up long enough to make any progress.
The personal side works ok, but hasn’t given the maximum refund in past years. Not able to get any resolution.
This will be the last year I use this program.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Williston, ND
Verified Purchase:Yes
I always use H&R block software to do my taxes. It is very comprehensive and easy to understand and navigate. What I don't like about it is that I have to pay for filing State tax. For the price, this should be included with the Premium program!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Tommysteam25
Verified Purchase:Yes
The personal program was very easy to complete. The business part was a bit cumbersome and confusing.
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jakemillion
from AL
Verified Purchase:Yes
Gets the job done, but the font is small and hard to read. The software is not very self-intuitive - it's almost as if it's made for accountants and not the average layman. Error explanations are somewhat confusing, as I had to google the 'errors' to understand what it was that I needed to do to fix. The business software is not nearly as easy to use or user friendly as the personal software. The business software also glitches or 'hangs up' when going back to previous screens or fixing errors or returning to the 'errors' screen. Every time. I looked into using alternative software for business taxes this year but ended up not wanting to start from scratch when H&R Block imports all the info from the previous year. If I hadn't used it last year, I would NOT have used it this year. Or ever again. I may use Turbo Tax next year, as based on a demo I've used, it seems more user friendly.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
You need to include a "save as" so I can take the return from 1 computer to another easier.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Amy, Social Media Team, February 24, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: gizadee
Verified Purchase:Yes
Had trouble getting my computer to acknowledge the program. Questions asked by the program were not direct. I found Turbo Tax easier.
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jlkt
from Grove OK
Verified Purchase:Yes
I bought this software to file Form 1041 tax returns. What a disaster. None of the forms could be efiled.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fort Pierce, Florida
Verified Purchase:Yes
I have been a life-long customer of your PREMIUM software because it makes my life so much easier.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock