Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: twK4
from ohio
Verified Purchase:Yes
EASY OF USE AND CAN DOWNLOAD TO ANY OF MY COMPUTERS
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Albany, IN
Verified Purchase:Yes
I bought both the business and personal software. The personal has always been wonderful to work with, however the business can be extremely upsetting. I'll go thru and answer all of the questions and then when it's time to file I get errors that have never been asked and are extremely difficult to remove to be able to submit my forms.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Good Product, but Business edition needs work.
on March 12, 2025
Posted by: Old School David C
from Fort Lupton, CO
Verified Purchase:Yes
Good package overall, I would note that the Business edition needs a revamping to better walk you through the steps necessary for each type of filing. I have to prepare some 1099 Misc. and !099 NEC each year and the process is very confusing. I would suggest you get a panel of novice users together and use their comments to work out the bugs.
Also this year your form 1096 which accompanies the Forms 1099 Misc and !099 NEC was not available until almost January 31st. I had to call in and file complaints about the delays twice and both times your help desk told me there were aware of the problem and that your programmers were working on a fix. Since that report is due by January 31st, your program should be tested and fixed by the end of December.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Chuck V
from Myrtle Beach, South Carolina
Verified Purchase:Yes
My neighbor introduced me to the software. He uses it and told me it's easy to use . I tried it and liked it. Really like the e-file . Only took and hour and a half to do both federal and state taxes. Still waiting to see if it all worked.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BN Whitmore
from Michigan
Verified Purchase:Yes
Decent software but a lot of glitches and the Chat help is pretty pitiful when you have to chat with a robot that can only field a handful of questions.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: enderv
Verified Purchase:Yes
The personal tax software was superb and worked well without flaw. I used the personal tax software last year as well and it is a great alternative to TurboTax.
I hate the Business offering. I've done my 1065 forms by hand in the past and it was much faster than using the Business offering. I spent so many hours tracking down warnings in the return that wouldn't allow me to proceed. There was one checkbox inadvertently checked early in the process that caused all kinds of warnings. There was no way to get beyond the warnings besides going through the entire interview again and finding the checkbox (about having the Business offering calculate business inflow/outflow even though it was not required based upon business size). Even after that I still had warnings that wouldn't allow me to Fed e-file. I ended up printing out and mailing. The Business offering tripled the time from last year doing it by hand. I'm going back to 1065 by hand next year.
So buy the personal offering separately and avoid the Business offering bundle.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: StacyWriter
Verified Purchase:Yes
Business software didn't work after I downloaded it and it took THREE calls to finally get it to work. And then the business software doesn't link to the individual software, making me enter all the information from the K-1s. Really? If I didn't think Turbo Tax did the same thing, I would probably change. Heck, I may do it next year anyway.
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Edmond, OK
Verified Purchase:Yes
I have used H & R Block software for 20 years and found it to be everything I needed for my tax returns.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock