Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Vic tabel
from Ca
Verified Purchase:Yes
The product is great
But the service is horrible I bought this product and I have been using it for few years but when I need help I called and the recording keeps telling me you have our drop product and cut me off
But the service is horrible I bought this product and I have been using it for few years but when I need help I called and the recording keeps telling me you have our drop product and cut me off
Cons: Time consuming
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MatSu Sam
from Wasilla, AK
Verified Purchase:Yes
The program kept blowing up with year - refusing to do backups, refusing to let me change the name of the file I was working on. It finally settled down and let me do the returns mid February. I did every 'update' as they were available. This has not happened in the years before. I could not find anything in the help/support section. As far as the tax work, that was good when I could finally get the program to work.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Yaminah
from Baldwin NY
Verified Purchase:Yes
It was a wonderful experience , very professional, everything was explained to me . I will definitely purchase services again .
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kentm401
from Central VA
Verified Purchase:Yes
Minimal informational interface for professional use - but forms accessibility is slim. OK for minimalistic returns but that limitation for more unusual situations can pose a problem.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bob271122
from Georgia
Verified Purchase:Yes
Program crashed frequently during normal use, particularly when attempting to print the state filing forms.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: twK4
from ohio
Verified Purchase:Yes
EASY OF USE AND CAN DOWNLOAD TO ANY OF MY COMPUTERS
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Albany, IN
Verified Purchase:Yes
I bought both the business and personal software. The personal has always been wonderful to work with, however the business can be extremely upsetting. I'll go thru and answer all of the questions and then when it's time to file I get errors that have never been asked and are extremely difficult to remove to be able to submit my forms.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Good Product, but Business edition needs work.
on March 12, 2025
Posted by: Old School David C
from Fort Lupton, CO
Verified Purchase:Yes
Good package overall, I would note that the Business edition needs a revamping to better walk you through the steps necessary for each type of filing. I have to prepare some 1099 Misc. and !099 NEC each year and the process is very confusing. I would suggest you get a panel of novice users together and use their comments to work out the bugs.
Also this year your form 1096 which accompanies the Forms 1099 Misc and !099 NEC was not available until almost January 31st. I had to call in and file complaints about the delays twice and both times your help desk told me there were aware of the problem and that your programmers were working on a fix. Since that report is due by January 31st, your program should be tested and fixed by the end of December.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock