Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: bizowner jim
from Charlotte, NC
Verified Purchase:Yes
I had the most difficult time with this software. It had too many errors and had to shut down and restart mutiple times. I called for help and was actually told to wait a few days and see if a patch comes out.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
2
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Millie James
from Queens,NY 11434
Verified Purchase:Yes
You did a fantastic job by preparing my taxes along with many others. Thank you.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Dear Millie, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: FloSam
from New York
Verified Purchase:Yes
I bought this a month ago and I am so happy I did, for its great personal and business tax features, and cost effectiveness.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GB 2024
Verified Purchase:Yes
I have used this product for many years, I always feel confident that my tax returns are done correctly. Thanks
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Donald Ohlandt
from Wilmington DE
Verified Purchase:Yes
I had an issue with Qualified Charatible Distribution. It was not referenced in the interview and I could not made an entry with the full form. I escalated to case number but you never responded with a resolution. Several weeks later I went back into the software and the interview omission was corrected and I successfully completed my return.
Your response to my orignal problem was unsatisfactory and your timeliness completely absent.
Your response to my orignal problem was unsatisfactory and your timeliness completely absent.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Holly8
Verified Purchase:Yes
So easy to use and I love the results. Follow the prompts and answer the questions. I don’t dread doing taxes anymore.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Great Except for Personal Property Tax Section
on March 17, 2025
Posted by: Xuanito
from Atchison KS
Verified Purchase:Yes
I would have given a 5 star rating, but the program wasn't at all clear on how the personal property taxes are divided up between Schedule C and Schedule A and how it linked to my state return. Yes, the state allow us to itemize even if we take a standard deduction on Federal. The number in the state return was at least double what I had receipts for. It would have been helpful to have more clarity on both Federal and state returns to see how much personal property tax was deducted from my business return and how much of the balance of the business vehicle personal property tax goes to my ordinary itemized schedule. Also, where to put my wife's vehicle personal property tax
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
My mother has always done my taxes with this software. This is the first year I have done them on my own and it was quite easy using the software also.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock