Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: GB 2024
Verified Purchase:Yes
I have used this product for many years, I always feel confident that my tax returns are done correctly. Thanks
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Donald Ohlandt
from Wilmington DE
Verified Purchase:Yes
I had an issue with Qualified Charatible Distribution. It was not referenced in the interview and I could not made an entry with the full form. I escalated to case number but you never responded with a resolution. Several weeks later I went back into the software and the interview omission was corrected and I successfully completed my return.
Your response to my orignal problem was unsatisfactory and your timeliness completely absent.
Your response to my orignal problem was unsatisfactory and your timeliness completely absent.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Holly8
Verified Purchase:Yes
So easy to use and I love the results. Follow the prompts and answer the questions. I don’t dread doing taxes anymore.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Great Except for Personal Property Tax Section
on March 17, 2025
Posted by: Xuanito
from Atchison KS
Verified Purchase:Yes
I would have given a 5 star rating, but the program wasn't at all clear on how the personal property taxes are divided up between Schedule C and Schedule A and how it linked to my state return. Yes, the state allow us to itemize even if we take a standard deduction on Federal. The number in the state return was at least double what I had receipts for. It would have been helpful to have more clarity on both Federal and state returns to see how much personal property tax was deducted from my business return and how much of the balance of the business vehicle personal property tax goes to my ordinary itemized schedule. Also, where to put my wife's vehicle personal property tax
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
My mother has always done my taxes with this software. This is the first year I have done them on my own and it was quite easy using the software also.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Issues 2024
from Brooklyn , NY
Verified Purchase:Yes
There are 2 issues I have every year that has not been correlated yet. In the personal return for New York State, even though I write that I am a full time nyc resident, it doesn't take off the nyc tax amount until the next page where it asks again about residency,
In the business side. It says I can not file because I didn't create the efile, yet it doesn't ask you to create the efile until the next step, so I have to go force the efile before I can go on.
In the business side. It says I can not file because I didn't create the efile, yet it doesn't ask you to create the efile until the next step, so I have to go force the efile before I can go on.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: STLy
from Pennsylvania
Verified Purchase:Yes
I just filed my federal taxes. It was not easy. The program generated forms that I did not need and did not generate forms that I eventually did need. I use the H&R Block personal income tax program and it works fine. I have used the business program two years in a row now, but will look for an alternative next year. It is just not very user friendly.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Needham, MA
Verified Purchase:Yes
I have used H&R Block tax software since 1995 and like it very much. Having said that, I'm always confused when it comes to the IRA RMD section. I don't understand the questions about distributions so probably never fill out that section correctly (although I've never been audited). Wondering if there could be better HELP instructions for the IRA part.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock