Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Mlollar
from Colorado
Verified Purchase:Yes
Probably the worst version I've seen and I've been with you guys for alot of years. Normally I'd give it 4 stars. Not 5 because your software needs help. It doesn't remember previous decisions or selections made and have to reselect them. There are certain tax questions that are ignored later when it makes decisions on what other forms to fill out. And it thinks I'm filing efile when I told it no so it carries the efile form when it's printed.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill2252
from Florida
Verified Purchase:Yes
Great product. This is about the 8th year I've used this after switching from "the other guys".
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Left without help
from NRH texas
Verified Purchase:Yes
Bought the business prem and couldn’t get a human when I called in for help. Did a chat and for some reason they thought I was using free version. Gave the the activation code but they basically told me to call in again
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 23, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Juve48
from Brookville, PA
Verified Purchase:Yes
I appreciate how it walks me through each step in the the tax form preparation. However, there were some help answers that, I feel, did not go into as much depth as needed.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 23, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Abu79
from Florida
Verified Purchase:Yes
I had my taxes prepared by HR,
Taxes done properly and fast
Taxes done properly and fast
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Ken H CBC
from New York near Rochester
Verified Purchase:Yes
I have been using H&R b business software since my CPA died during tax season many years ago. I truly believe I get the best possible refund available. Built in help answers nearly all questions. It does all the math calculations for you. I will be buying it again next year.
Pros: Maximizes refund, Fast
Response from HRBlockBy Corrina, Social Media Team, March 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cotaxgirl
from Colorado
Verified Purchase:Yes
There is nothing in the interview about how to determine if you have qualified business income which gives you an extra deduction on your personal taxes. I had to find out about it on the radio
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: PJ12345
from Houston TX
Verified Purchase:Yes
Software is fine but because of your confusing marketing I ended up paying twice
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock