Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Nonprofit Director RDT
from Virginia
Verified Purchase:Yes
The product is very good for individual and LLC tax returns using the Premium portion of the software. The product is poor for completing the 990-PF tax return. The product required me to do many overrides to insert the correct information and gave me a form to complete that I later saw placed information in the incorrect section of the tax return. The signature form required me to provide my social security number even though the return was for a 501(c)(3) nonprofit corporation with its own EIN.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nogorogo
from Memphis TN
Verified Purchase:Yes
Always my preferred tax prep service - even before subscription software was available
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: RBD25
from Texas
Verified Purchase:Yes
I have been using this for years and am always pleased with the results
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bob99wv
from Foster, WV
Verified Purchase:Yes
Please add the Vehicle Tax Deduction for WV. You are the only major tax preparing not having this feature.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 29, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
2
HRB cannot fix simple problems in a timely manner.
on April 27, 2026
Posted by: JackOfAllTrades715
from Bel Air, MD
Verified Purchase:Yes
I waited 5 weeks for HRB to fix the problem with rental carry forward losses. Nothing changed in the tax law for this, but somehow they broke the program and could not figure out how to fix it.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Otto26
from Parker, CO
Verified Purchase:Yes
Been using this for years. Aside from a couple of quirks, its been good.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Bruce 81
from Snellville, Ga
Verified Purchase:Yes
I have used this software for many years and very happy with the results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: db8144
from Texas
Verified Purchase:Yes
I reported problem with business software Dec. 12, 2025 and was told someone would contact me. It is now Apr. 27, 2026 and I am still waiting. Not very good service
Cons: Hard to import documents
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock