Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I enjoy the ease of using the H&R Tax software. The questions that are asked help me get all the tax benefits that I am eligible for.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: GYJ1
from New York, NY
Verified Purchase:Yes
1040 worked great.1041 has a problem in that WS for Supplemental line 5 did automatic calculations that was incorrect, and I had to send hard copy to IRS.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HRboohoouser
from EU
Verified Purchase:Yes
Using HR in 2025 was more difficult cause second return cannot be filled for some unknown reason and window directs me to call toll free number.
Annoying and inconvenient
Annoying and inconvenient
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: NjD11
Verified Purchase:Yes
The personal side is working, but the Business side didn't = wouldn't open (gave a can't read a file error). Tried reloading, restarting computer, etc.
Honestly, I've been using HRB for a decade, and have ~loved it, but when 1/2 of it won't load correctly/open, I'm probably going to have to change platforms (my wife uses the other guys-prob heading that direction).
Honestly, I've been using HRB for a decade, and have ~loved it, but when 1/2 of it won't load correctly/open, I'm probably going to have to change platforms (my wife uses the other guys-prob heading that direction).
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ellie 1946
from Parkville, MD
Verified Purchase:Yes
Have been using H&R Block tax programs for a number of years now. I keep coming back because it works for me, and refers me to places where I can get answers I need to prepare my taxes completely and with no errord.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Bob2889
from South Dakota
Verified Purchase:Yes
I have used HR Block deluxe for years and would rate it a 5. Had to upgrade to Premium for an estate and trust, both had very few simple transactions. Not even close as far as user friendly. A big disappointment compared to using the Deluxe version.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Overall, pretty good
on March 28, 2025
Posted by: David the EA
from Southeastern USA
Good or better than TurboTax Desktop, definitely better than any Online/cloud tax prep like TurboTax Online or TaxAct Online.
Lots of little things are done better compared to the competition, I noticed, both in my own tax return and also in running several of my own tax prep training scenarios..
Nitpicks from doing my own return:
(1) Stock transactions: I should have entered totals and sent details as an attachment. Import worked but there were dozens of unclearable warnings, even after I fixed the glitchy data. Never could satisfy Accuracy Check. And 27 persistent Data Verifications. Need a checkbox to say "Relax! Stop showing this one."
(2) K-1 input: dialog needs tightening: put all boxes on one page first, then follow-up with the nitpicky questions later, and only the ones relevant to the boxes used Maybe fine for one K-1 but with multiple PTPs' K-1, it's a pain.
(3) Scary: I wish it hadn't waited until the very end of efile to tell me "You need to update this program before you can efile." That was weird. Wish that had come up earlier, before the critical final steps. But it all got handled correctly and dumped me back at the right place in efile when the upgrade was done.
[Attn: Block internal - I have much more to say, including detailed critiques, mostly good, in my journal/blog - let me know if you're interested in hearing more.]
Lots of little things are done better compared to the competition, I noticed, both in my own tax return and also in running several of my own tax prep training scenarios..
Nitpicks from doing my own return:
(1) Stock transactions: I should have entered totals and sent details as an attachment. Import worked but there were dozens of unclearable warnings, even after I fixed the glitchy data. Never could satisfy Accuracy Check. And 27 persistent Data Verifications. Need a checkbox to say "Relax! Stop showing this one."
(2) K-1 input: dialog needs tightening: put all boxes on one page first, then follow-up with the nitpicky questions later, and only the ones relevant to the boxes used Maybe fine for one K-1 but with multiple PTPs' K-1, it's a pain.
(3) Scary: I wish it hadn't waited until the very end of efile to tell me "You need to update this program before you can efile." That was weird. Wish that had come up earlier, before the critical final steps. But it all got handled correctly and dumped me back at the right place in efile when the upgrade was done.
[Attn: Block internal - I have much more to say, including detailed critiques, mostly good, in my journal/blog - let me know if you're interested in hearing more.]
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Beavercreek, Ohio
Verified Purchase:Yes
I have been using H&R Block software to do our personal and business tax returns for almost 30 years. They are always simple to do, even with more than one business to report on! I know that I can rely on the software to collect the right data and safely report it in the right places calculating the best possible end result for me. Knowing that I have the support of the firm if the tax auditor comes knocking on my door provides peace of mind. I recommend using this software to my friends on a regular basis!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock