Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: willwalk
from Hoffman Estates IL
Verified Purchase:Yes
Still easy to use. I appreciate the way it takes information from last year's return.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: 1411
Verified Purchase:Yes
still using after many years. keeps improving and user friendly.
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mofreh
Verified Purchase:Yes
You charged me more than the value for the state tax.
I am disputing this with the cC company. It is really disappointing as I have to waste my time to file the dispute and track it.
I am disputing this with the cC company. It is really disappointing as I have to waste my time to file the dispute and track it.
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: joachimvb
Verified Purchase:Yes
This is the 3rd year I am using H&R block software. It's good!
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: hrReviewer
Verified Purchase:Yes
in tell us about your 2023 return for the underpayment penalty, it asks for Additional and refundable child tax credit.
1. it should have been prefilled, since I imported/started with 2023 tax file.
2 there is no line 15h and 14i in schedule 8812 as stated in that screen, so confusing.
1. it should have been prefilled, since I imported/started with 2023 tax file.
2 there is no line 15h and 14i in schedule 8812 as stated in that screen, so confusing.
in business return for form 1041, it always printed/include lots of blank forms that I don't even know which is require or not. lots of warning not related to print for mail in(warnings about efile). warning about me having to input how many pages are for the federal forms.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Maxx111
from NC
Verified Purchase:Yes
Electronic filing makes no sense. It fefuses to file federal return witch supposed to be free with purchase of sotware and still trying to file state return. States reject returns without federal filing.
Pros: Easy to import documents
Response from HRBlockBy Joy, Social Media Department, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Business software is still very clunky and incomplete. Personal version, including state versions, work very well.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, pa
Verified Purchase:Yes
I don’t understand why is here 2 separate programs one for business??? I never used the business one I didn’t understand how it was supposed to integrate. Dumb
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Joy, Social Media Department, March 27, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock