Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I was upset that you can’t electronically file online the federal or state form 1041.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: onery
Verified Purchase:Yes
It worked. However, I needed an older version to work when NC said an earlier return was needed, and that one didn't. Software that doesn't allow access to completed work is unacceptable and defective. So, I can't trust your company to meet my needs in the long run. I don't know if your competitors are better.
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TS1065
from Denver, CO
Verified Purchase:Yes
I struggled with the software like I have never struggled before. I was unable to file my 1065 form electronically through the program because it has defaults that cannot be overridden that did not apply to my situation. The Schedule C barely performed better. I finally gave up and purchased a different software because the automated help system online had no solutions. This is definitely not the tax software for me.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas, Texas
Verified Purchase:Yes
I had to prepare a federal return for a simple trust, which included preparation of a K-1. The program did this for me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tc8272
from Northeast Ohio
Verified Purchase:Yes
Started a small farm this year. Had to look up alot of information instead of this program just being helpful. Will pay someone next year. Was a pain even with the business edition.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
I understand your concern, and I'm here to assist. When your daughter is ready and feels comfortable, she can reach out to us. We will create a case for her, and someone from our leadership team will follow up. At H&R Block, we are committed to providing assistance and inspiring confidence in our customers with their tax needs.
If there are any questions or if you need further assistance, please feel free to reach out. We aim to resolve this matter to your satisfaction.
If there are any questions or if you need further assistance, please feel free to reach out. We aim to resolve this matter to your satisfaction.
Written by a customer while visiting HRBlock
Customer Rating
4
Charged twice for my state return, difficult to fi
on March 31, 2025
Posted by: DianeJa
from Ohio
Verified Purchase:Yes
Mostly good experience but was charged twice for my state filing and could not reach HRB by phone to fix it. A few odd glitches in program like not understanding that my residency for school district had not changed. But most of the interview goes smoothly and had no problems filing this year.
Pros: Fast
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DoctorSteveJ
from NJ
Verified Purchase:Yes
Personal software works well although leaves a few manual steps, eg bond premium. Also sometimes need to split up 1099 DIV/INT based on tax free vs taxable adjustments, and there is no tool to do this for you.
The business software is much less polished. Trying to fill out a 1041 return and it basically has you fill it out manually. NJ-1041 is even worse.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: HRB Basil
from New Mexico
Verified Purchase:Yes
i have used HRB for over 15 years so it seems an obvious choice
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock