Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: KeithJK
from Canton, Georgia
Verified Purchase:Yes
It is obvious this product was written for Windows 95 and barely updated along the way, also, it tends to introduce a lot of unnecessary errors which then require adjusting your taxes unnecessarily to pass its warning/error checks. Then, right at the end, it fails to warn you that you needed to check a certain box and the govt now needs you to submit an unnecessary change of responsible party form. It's bad, but adequate, and I don't want to go to a real person, so I keep using it.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Malnu
from Fl
Verified Purchase:Yes
Could not download 1099's from Merrill Lynch. Had to enter manually. Prompts are not clear. Had to go to forms to enter many items manually.
Turbo Tax much better.
Turbo Tax much better.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 1257
Verified Purchase:Yes
Only the last person, I believe Jackie, could help. Your copy 1 then copy 2 etc and depreciation are confusing. as well as 1099B inputs?
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: not a CPA or tax attorney
Verified Purchase:Yes
I expected this software to be as straight-forward and user friendly as the personal version, It is not. There is not enough access to the specific IRS instructions. The interview process expects you to know the tax code. If I knew those answers i wouldn't need the software.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SavvySue
from Lakeville, MA
Verified Purchase:Yes
Very easy to use and understand. Quick results with direct deposit.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Louis1951
from Macon,Ga
Verified Purchase:Yes
I have been using this software for more than 10 years and have been very satisfied with the results. I just wish I could e-file my Georgia business return.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
SW is okay. Still salty from last year’s issues.
on April 3, 2025
Posted by: Anonymous
from NY
Verified Purchase:Yes
Trust you lost last year is not coming back (specially after your weak response) even though again using the software this year.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bergen County New Jersey
Verified Purchase:Yes
I never give a superlative unless the product or service has been absolutely god-like. I've been using this product since it was introduced, and I've never been disappointed.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock