Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: not a CPA or tax attorney
Verified Purchase:Yes
I expected this software to be as straight-forward and user friendly as the personal version, It is not. There is not enough access to the specific IRS instructions. The interview process expects you to know the tax code. If I knew those answers i wouldn't need the software.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SavvySue
from Lakeville, MA
Verified Purchase:Yes
Very easy to use and understand. Quick results with direct deposit.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Louis1951
from Macon,Ga
Verified Purchase:Yes
I have been using this software for more than 10 years and have been very satisfied with the results. I just wish I could e-file my Georgia business return.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
SW is okay. Still salty from last year’s issues.
on April 3, 2025
Posted by: Anonymous
from NY
Verified Purchase:Yes
Trust you lost last year is not coming back (specially after your weak response) even though again using the software this year.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bergen County New Jersey
Verified Purchase:Yes
I never give a superlative unless the product or service has been absolutely god-like. I've been using this product since it was introduced, and I've never been disappointed.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Great if you don't have a modern computer setup.
on April 2, 2025
Posted by: HotinTN
from Franklin TN
Verified Purchase:Yes
I have to reconfigure my computer to install it or update it. It will NOT update if the My Documents folder is not on the C: drive. My copy is on the E: drive and that causes it to fail to install or update. This software is right out of the 1990s in sophistication.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Jacanat
from NC
Verified Purchase:Yes
I have been using H&R Block for over 30 years. when the first software package was released I began doing my own taxes and have been doing it myself ever since. I don’t ever recall having any problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: M2knee
from Tennesse
Verified Purchase:Yes
I have used Block for many years and have never been disappointed. I really like the ability to check out specific options and assistance with locating oversights and errors before filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock