Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Business Software Is Horrible!!!
on April 9, 2025
Posted by: Renaek
from SC
The business software needs significant improvement. It does not display right, the interview is difficult, and overall, not user friendly. I would not recommend this to anyone nor will I use it again.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
THIS SOFTWARE SEEMS LIKE IT HAS NEVER BEEN UPDATED
on April 8, 2025
Posted by: Matt Tonkovich
from IRVINE, CALIFORNIA
Verified Purchase:Yes
I HAVE USED THIS SOFTWARE FOR 20 YEARS - IT SEEMS TO GET WORSE EVERY YEAR. IT BARELY WORKS ON MY NEW COMPUTER. I AM ONLY GIVING 1 STAR BECAUSE I HAVE NO CHOICE
No, I would not recommend this to a friend.
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Al We
from watertown SD
Verified Purchase:Yes
made three sets of taxes sone in minimum time. program so easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Not user-friendly at all. I received errors for forms I hadn't even filled out (and didn't need), and it wouldn't let me move forward. Very painful this year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
I have been buying this product for as long as I can remember and every year I say I’m going to try something else the next year and then I never do.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Kents
from Silverthorne
Verified Purchase:Yes
From the very beginning the program didn't work right. It said it need to close due to errors. Then it wouldn't reopen. I called several times and had an agent walk me through steps so I could reopen the program. The first time it worked, I had finished my taxes, printed out one business, then when I went to print out the second one it closed again and wouldn't reopen, the second agent didn't know what she was doing and kept skipping steps and my program finally opened, but all my saved taxes were gone! I had to redo all that businesses taxes!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Nice to file individual and business, both in one
on April 8, 2025
Posted by: Bum26
Verified Purchase:Yes
I like this simple effective means to file my taxes
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KMc2
Verified Purchase:Yes
Upgraded version this year given inheritance. Disappointed in lack of guidance on k-1. Software walked me through it, seemed logical - however would not let me close out and transmit to IRS stating only couldn't be done with one of the values in my tax return from that form - no explanation at all of why. Spent a lot of time researching on my own and not sure did it correctly.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock