Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Jim0001
from New York
Verified Purchase:Yes
I use this software now for many years. Easy to use. The software automatically fills out the forms and electronically sends to the IRS. I can submit with confidence.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Thorough and Helpful - Navigation Could Improve
on April 11, 2025
Posted by: carlh
from Rochester NY
Verified Purchase:Yes
I found the tax prep walkthrough generally quite helpful.
One feature I would love to have available is better display of information as to where in the process I am.
By which I mean very specifically one more level of "breadcrumbs" as they're called. For example a tab with Federal has under it several tabs like Income, Credits, Deductions, etc. However WITHIN those tabs/categories I would have appreciated a list in small type across the top (or down the sidebar) of the pages within that tab. I found myself lost within a single tab and entered some information in the wrong place because I didn't do something like declare business expenditures or income under my business but for my general family. That sort of thing. A progress bar for each section might be helpful too. A big navigational concern was that sometimes the "BACK" button would go back one page and sometimes it would go back for a whole bunch of pages to the beginning of the section. That was quite frustrating and VERY confusing until I puzzled out what was happening.
One feature I would love to have available is better display of information as to where in the process I am.
By which I mean very specifically one more level of "breadcrumbs" as they're called. For example a tab with Federal has under it several tabs like Income, Credits, Deductions, etc. However WITHIN those tabs/categories I would have appreciated a list in small type across the top (or down the sidebar) of the pages within that tab. I found myself lost within a single tab and entered some information in the wrong place because I didn't do something like declare business expenditures or income under my business but for my general family. That sort of thing. A progress bar for each section might be helpful too. A big navigational concern was that sometimes the "BACK" button would go back one page and sometimes it would go back for a whole bunch of pages to the beginning of the section. That was quite frustrating and VERY confusing until I puzzled out what was happening.
Value
4
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Jeff Steybe
from Lincolnshire IL
Verified Purchase:Yes
First, I have been unable to electronically file my daughter and husbands return for three years. I get errors not matching prior year AGI or PIN. I try various combinations but nothing works. Extremely frustrating and little support on how to resolve.
Guess I'll be using the free online filing methods that are appearing now.
Guess I'll be using the free online filing methods that are appearing now.
On installation, the Personal Return was only in my Windows Menu. The business icon was only on the desktop.
On business side, I'm unable to electronically file a trust or LLC return. Trust and LLC return input is cumbersome.
Fees for filing state returns are abursury, and I have to buy a second state also. State filings should be included in the cost of the program.
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cinci, OH
Verified Purchase:Yes
Have been using H&R Block software for years. Always easy to use.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ttwentyfourfileext
Verified Purchase:Yes
I am profoundly disappointed by the inability of this program to allow the transfer for tax return data from one computer to another. I have used your personal tax return program for many years and this year's .T24 file extension (for example) makes finding that file very easy. I do not understand why the business software does not have a similar simple format
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jon21
from Miami, FL
Verified Purchase:Yes
I have experienced a few problems with the software making tax return processing less efficient than I had hoped.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software Problems
on April 11, 2025
Posted by: Ziga4866
from Vancouver, WA
Can’t access my return on my cell phone and it won’t print on my printer.plus RMD screens and questions are very confusing
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bel Air, Kansas
Verified Purchase:Yes
bought this on November 30, 2024. Was unaware that i was unable to import last years information until February. Had me a little concerned, thought the software was corrupt.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 10, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock