Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Northfield VT
Verified Purchase:Yes
I have always given this software a 5-star rating, but not this year. The instructions for certain deductions, such as health insurance premiums for seniors, were unclear. The help files were not helpful and didn't even have instructions for seniors who are both retired from regular employment but still self-employed. Also, royalties appeared in the resulting income, but appear as 0 after being entered on the royalty lines. Finally, the items needing attention at the end didn't 'clear' after double-checking (though this has always been a problem).
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oliver Springs, TN
Verified Purchase:Yes
I've used HR Block software for more than 10 years. Love it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: GoRam
from MD
Verified Purchase:Yes
Still easy and quick but no improvements since over 15 years other than the math. NO NEW FEATURS at all.
Limited report generation. No backward compatibility. Price is fair, but had to pay again, because ID Key would not work when ready to submit. Help not available in time, The AI helper is NO GOOD.
Limited report generation. No backward compatibility. Price is fair, but had to pay again, because ID Key would not work when ready to submit. Help not available in time, The AI helper is NO GOOD.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: somboon
from ca
Verified Purchase:Yes
for this year refund, there is no choice to roll it to next year tax
for Ca state tax I can not pay by debit from my checking account
for Ca state tax I can not pay by debit from my checking account
very disappointed
Pros: Easy to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Steve114
from Taxachusetts
Verified Purchase:Yes
Have been using block software for the last ten years. Easy to import previous years data. E filing is the best way to file.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for providing a rating for your recent purchase! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: MoAnnoyed
from St. Louis
Verified Purchase:Yes
You didn't tell me until after I had filed Federal and had paid to file my State return that my Federal return contained a form that can't be e-filed. Unbelievable. After many, many years of HR Block software, I'm switching.
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: John99999
from Florida
Verified Purchase:Yes
Premium works great. Business version needs some work on guiding user thru the process for 1041 and 990 filing.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking the time to provide feedback! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
This boomer has been using HRB Premium/Business since the 1990s. The personal software has always been very good - stable, intuitive, and comprehensive in forms, which I have a ton of. Import from previous years is flawless and it's well tuned for non-financial taxpayers in flow and assistance. 5 stars.
The Business program is a great value for my LLC, S Corp, and C Corp Fed and state returns. However, it's never been great to use. It was very buggy in the early years and navigation was awful. It's improved a good bit since then and covers every form out there. My state return (NC) remains a manual form fill, although there's good linkage on calculated fields, and much of the work for my state is prefilled from federal. Because of its comprehensive business type coverage and recent improvements at a reasonable price (and because it's not an obnoxious, pricey competitor), I give it 4 stars.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock