Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: 1ktj
Verified Purchase:Yes
appreciate using hrb, simple. i dislike turbotax, ...would like to see a built in feature that addresses the needs of those have a need to convert ira to roth, maybe those who purchase your software, you are missing oppurtunity
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Joe7181
from Louisiana
Verified Purchase:Yes
I have used this program for years and seems to meet my need. I like the interview process.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking the time to leave feedback. We're delighted to hear that you had a positive experience with us. However, we noticed your rating was less than 5 stars.
We're always looking for ways to improve, so if there's anything we can do to improve your experience, please contact us at 1-800-472-5625. We appreciate your business!
We're always looking for ways to improve, so if there's anything we can do to improve your experience, please contact us at 1-800-472-5625. We appreciate your business!
Written by a customer while visiting HRBlock
Posted by: FlashFlash
from New York
Verified Purchase:Yes
The personal edition is very good. But the business edition does not work when filing PF990. Thank you!
Pros: Easy to prepare
Cons: Hard to prepare
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MikeSJC
from San Jose
Verified Purchase:Yes
Software for pc seemed old and tired but more affordable than the online version.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Bill040364
from New York
Verified Purchase:Yes
Program is not robust. There were data errors even though all was correct
Cons: Time consuming
Value
5
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 2426Devon
Verified Purchase:Yes
I've been using Tax Cut for many years now, switching over from Turbo Tax when it was revealed Turbo Tax installed "root kits" along with their software.
Over the years, Tax Cut interface has remained largely the same which is nice since I don't need to re-learn how to use a new program year after year. I've also found that the help system and links to quick tips have become more thorough.
One of the frustrations I do have however is filing joint federal with my spouse. We live in different states (amicably separated). We file a joint return but fine individually in each state. Presently it means figuring taxes three times since to complete each state you have to complete a married filing single return for each of us to arrive at proper state tax return, in addition to the joint federal. Maybe no way around it, but it makes filing more complicated and labor intensive.
If I had a wish, it would be for an easier way to calculate taxes on a single pass to accomplish above.
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: H and R 2024 filing
Verified Purchase:Yes
The software was easy and very usable.
However, IRS Electronic filing was rejected. I nere had this problem using TurboTax in the past.
However, IRS Electronic filing was rejected. I nere had this problem using TurboTax in the past.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dissatisfied48
from nj
Verified Purchase:Yes
I have used your program for years. It has become more difficult to use, It does not flow well have a hard time finding things. not very user friendly
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock