Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Ahmed5191
from Garden City, MI
Verified Purchase:Yes
Glad i used it. Nice and smooth process. Super user friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Keith Sam
from Gurnee, IL
Verified Purchase:Yes
Had difficulty with certain parts of program. Took long time to get through to get questions answered.
Pros: Maximizes refund
Cons: Hard to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using programs over ten years can't imagine not continuing because of the ease of process.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Nick Name 8763
from Oregon
Verified Purchase:Yes
While most of the features are amazing for taxes, crypto could use some improvements as only one ledger platform is supported and importing crypto transactions selects the incorrect reporting box for unreported transactions. In the future, an upload link for box c would be a big benefit along with supporting more than just one ledger platform.
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Des66
from Solomons, MD
Verified Purchase:Yes
I purchased HR Block Premium and Business because it is the program I have used in the past to prepare trust returns. For the past 3 filing years I have had continuous issues with the program crashing and causing extreme issues! This year was the same! To start with my computer crashed soon after uploading the software (may be coincidental, but may not be). Consequently, I loaded software on old computer (which had been replaced due to tax year 2022 business software crashing). I had to recreate prior year federal returns because despite prior year returns being loaded on the computer, I was unable to upload prior year data - I got an error saying “unable to access prior year data because prior year program was currently in use. Please close program and try to import data again.” When I spent the time to input all of the prior year’s data to recreate 2023 return, the program continuously crashed as I attempted to transfer federal data to state program. Eventually, after days of frustration and a lot of prayer, I was able to get the state program working just in time to finish before April 15. Bottom line, I do not trust the program and will be looking for an alternative next year.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Samurai3
from Missouri
Verified Purchase:Yes
Once again had issues with it connecting to server. Would have to try several times before it would transmit or to look up information with the software. I had the same issues last year. I even bought a brand new computer and had fiber optic service installed. Very disappointed!
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaveInRochester
from Rochester
Verified Purchase:Yes
Instructions aren't comprehensive. Help isn't very good. Search capability is limited. I eventually gave up trying to get help from the software and went to AI or Google or IRS.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MLG2024
Verified Purchase:Yes
The program was thorough and complete, from forms to filing.
Response from HRBlockBy Abbie-Social Media, April 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock