Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: PMRJ
from New Jersey
Verified Purchase:Yes
The personal software was flawless as usual. The business software crashed repeatedly, crashed when opening returns, refused to restore backups, crashed when saving, crashed when printing. In short, it was unusable in Windows 11. I had to install it on an old Windows 10 PC just to be able to complete my return, and every moment was filled with dread it would crash and lose all my work.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 5, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: FAM1
from Florida
Verified Purchase:Yes
The regular tax software is good and relatively easy to use. The business version especially for 1041s is difficult to use; has some unexplained issues; and the software support is nonexistent. Cannot reach anyone! Also the lack of electronic filing is a drawback.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: cfwe1234
from Arizona
Verified Purchase:Yes
I have used this program for three years. i use it for two large tax free organizations. Have no problem with the program and now that I have figured out the review process have no problems using the filing electronically
Pros: Easy to import documents
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Generally software works, there were several strange issues on business taxes and even ersonal taxes this year.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Blanet
Verified Purchase:Yes
Fairly straightforward to use without comprehensive knowledge of the process of tax preparation. One big flaw: does not prepare city taxes except for one city in Michigan. Major, major flaw for those needing to prepare a city tax return
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: jean marc
Verified Purchase:Yes
I used Turbotax since 1994. HRB has a different feel but i got through it okay.
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RICARDO TAX
from ATLANTA GA
Verified Purchase:Yes
Makes taxes a lot easier to complete, pay and file, especially with self employed schedule C and SE.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rix07
from Arkansas
Verified Purchase:Yes
I have been using the software for a few years now since switching from Taxcut. I like that the price is reasonable. What I don’t like and could be better is getting to forms that I want to double check and returning to exactly where I left off. When jumping back to a form I have to go through all the steps after that point that I already answered. Otherwise it’s been a good app for me.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock