Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: 2026 Small Business
Verified Purchase:Yes
I bought the deluxe plus small business. Not that easy to follow. It was hard to know when it switched from 1040 to schedule c and back.
Fortunately I had some idea how it was supposed to work and figured it out.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
Prep is ok, submission turned into a multihour PIA
on May 4, 2026
Posted by: ap sand
from Livingston MT
Verified Purchase:Yes
We purchased the product because we've used it in the past and didn't want take the extra time to become familiar with a different product. The prep went pretty well, about as normal until we submitted our Federal forms. One of the submission options was to receive the refund in a check, which we've always used in the past for a number of reasons. Several weeks after the submission we receive a letter from the IRS saying that all refunds now need to be directly deposited. This set off a 4 hour effort to get the issue squared away. Why present the check option when it's not going to be acceptable to the IRS. After using this software for 25+ years, this is probably our last time. We have a couple of boys and a circle of friends we advise and are going to suggest to them they consider some other solution.
Value
2
Response from HRBlockBy Lexis, Social Media Team, May 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Harvard, IL
Verified Purchase:Yes
I finished my taxes but it was still with way too much drama. I do not have complicated returns.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I keep explaining in your surveys how your navigation needs to be improved in the area of itemized lists, but over the last 3 to 4 years I have not seen any change in this functionality. I give up.
Value
2
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wally0524
Verified Purchase:Yes
Great software. Relatively easy to use on a complicated tax return.
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Info25
from McKinleyville, CA
Verified Purchase:Yes
Had trouble transferring previous year’s file to new software.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anat123
from Selbyville DE
Verified Purchase:Yes
The software was so easy to use. I’ve been using H&R Block for at least 8 years! It gets easier all the time!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: HD007
Verified Purchase:Yes
Navigating help for Desktop (offline) 2026 Home/Bus version was not easiest. Worked through some issues on my own. The AI Help component did not function due to restrictive security suite controls in place on my PC. We do not like the idea of our personal financial data being stored in yet another data warehouse! It would be good to know 1: The content, flow, and locations of any encrypted data that would be stored on H&R Block's own, Subsidiary, or Affiliated servers. 2. Who can access (ie; how many people or AI Bots?) - 3. How to adjust any privacy controls available to us 4.How to request complete purge (as allowed by Right To Be Forgotten or other relevant Laws.
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Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock