Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
Minnesota not able to be filed if spouse passed.
on May 12, 2025
Posted by: evadek
from Minnesota
Verified Purchase:Yes
I have used your software for years. This year my spouse passed away. To have your software not allow Minnesota tax to be filed online is not acceptable. I have checked with other tax preparers and none of them said their software had this restriction. It had to be something in your software.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, May 12, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Banker Jim
from Florida
Verified Purchase:Yes
I’ve used the tax software for 10+ years and always found it very easy to use and the guidance extremely helpful
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Adequate but I am not over the inability to efile
on May 12, 2025
Posted by: Anonymous
from GA
Verified Purchase:Yes
Adequate but I was charged for 3 Georgia filings when I only had two and one South Carolina. Not over inability to efile last year
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: InsuranceGuy
from Jacksonville, Fzl
Verified Purchase:Yes
Neither the extension form nor the Federal 1040 would transmit electronically. Also, several figures did not carry forward from federal to state forms, and I question the accuracy of the entire form. I'm not certain the software got the calculations correct for the Capital Gains of a commercial property, as it didn't ask questions about prior year depreciations taken.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Juggthyme
from Elgin, SC
Verified Purchase:Yes
I have enjoyed using this program. This is year 2 for me.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Lin2025
from Boothbay Maine
Verified Purchase:Yes
I bought this 3 months ago. When I went to use the Business portion of the program it wouldn't open i have had this issue in the past and spent about 20 hours trying to get it fixed. I DO NOT want to go thru this again. I am just giving up on using that portion and will NOT purchase it again.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: no nickname none
Verified Purchase:Yes
Answer all my questions and gave me some advise that will help me in the future
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Reviewer991111
from Utah
Verified Purchase:Yes
The personal return is fine, but the business returns are sorely lacking in completeness. Instead of giving us a guided tax preparation, most of the business returns amount to merely filling out the forms on our own rather than being guided by the software. The business tax return software is frustrating and not very user friendly.
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock