Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: RonD49
from Texas
Verified Purchase:Yes
This is the 3rd year I was unable to -file. I am an accountant and I go through step by step nd then I have multiple errors and I can't even seem to fix them so I mail my returns. I do not plan to purchase again.
I can't even fix the errors. I see the box, I check it and then it still shows as an error. No more for me.
I can only e-file the simplest personal returns and mine is not that complicated . I thought this past year would be beter but it is always the same.
I can't even fix the errors. I see the box, I check it and then it still shows as an error. No more for me.
I can only e-file the simplest personal returns and mine is not that complicated . I thought this past year would be beter but it is always the same.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, September 12, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’ve encountered repeated issues with e-filing and error resolution. We understand how frustrating that can be. At H&R Block, we strive to provide reliable and user-friendly software, and your feedback helps us identify areas for improvement. We’d appreciate the opportunity to look into this further and assist you directly. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MA
Verified Purchase:Yes
HRB's tax guidance may be good, but the sw is not intuitive to use. Also, the questions are useful, but are too removed from the form and can be confusing. It should be clear, in which form answers are to be reflected.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, September 8, 2025
Thank you for sharing your feedback! We appreciate you taking the time to let us know about your experience. We’re sorry to hear that the software wasn’t as intuitive as expected. Your comments help us identify areas for improvement, and we’re committed to making things better. If you’d like to speak with someone directly, please contact our support team at 1-800-472-5625, we’d be happy to assist you further.
Written by a customer while visiting HRBlock
Posted by: JZunk
Verified Purchase:Yes
I've been using HR Block software for over 2 decades. I like its ease of use and nice interview style in order to make sure everything is looked at and nothing is missed. I like the audit support that comes with the software, though I've never had to use it, meaning the software itself must be catching everything that is needed to file for a maximum return.
Response from HRBlockBy Eva, Social Media Team, September 8, 2025
Thank you for being a loyal H&R Block user for over two decades! We’re thrilled to hear that you enjoy the ease of use and thoroughness of our software. Your trust means a lot to us, and we’re happy it’s helped you file confidently. We appreciate your feedback and look forward to continuing to support you!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hot Springs, AR
Verified Purchase:Yes
I’m a MAC Ios guy and would think by now you could have come out with a MAC version so I don’t have to maintain my OLD PC!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, September 8, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Works well, could be better
on August 26, 2025
Posted by: Suzyatdabeach
from AL
Pages don't fit on screen, never does the 8606 right if at all, doesn't do carryovers which would be so helpful. I think they charge too much for eFiling state, so I mail paper.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, August 26, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Be Careful Landlords
on August 10, 2025
Posted by: Aaron in Austin
from Austin TX
Be careful Landlords. I am prepared to admit user error, but I have submitted my feedback to H&RB. Maybe it will do some good.
My main advice is don't change software. Stay with whatever has been working. I switched from TurboTax for my 2023 return. I did not realize that a Schedule C was made and reported instead of Schedule E. I overpaid two consecutive years and now in the process of redoing both years and how to carefully prepare Form 1040-X amendments.
Full transparency: 2023 was Premium. 2024 was Premium & Business that creates two versions which I found duplicate confusing. I used the 2024 Premium version, then discovered the Schedule C error but it was too late. I submitted the Federal return 'as is' to meet the April 2025 filing deadline, knowing it was better to overpay than short pay.
H&R Block software is Good. My experience has not been.
My main advice is don't change software. Stay with whatever has been working. I switched from TurboTax for my 2023 return. I did not realize that a Schedule C was made and reported instead of Schedule E. I overpaid two consecutive years and now in the process of redoing both years and how to carefully prepare Form 1040-X amendments.
Full transparency: 2023 was Premium. 2024 was Premium & Business that creates two versions which I found duplicate confusing. I used the 2024 Premium version, then discovered the Schedule C error but it was too late. I submitted the Federal return 'as is' to meet the April 2025 filing deadline, knowing it was better to overpay than short pay.
H&R Block software is Good. My experience has not been.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, August 11, 2025
Hello Aaron, thank you for taking the time to leave feedback. We're grateful for your business and your feedback. While we always aim to provide 5-star service, we understand that there may be ways we can improve the clarity of our product choices. If there are any specific areas you think we can improve upon, please reach out to our support team at 1-800-472-5625. We're here to help.
Written by a customer while visiting HRBlock
Customer Rating
5
Another year done quickly.
on August 2, 2025
Posted by: B729
from AZ
I have been using this product for years. Can't and won't use anything else. So simple to use to save the day.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, August 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: atyungy
from Minneapolis
Verified Purchase:Yes
The program is very good and user friendly for the most part. HUGE negative issue is accessing the program after Windows updates. Even after calling the help line...the person did not help getting it to work. I had to re-install on a different computer and lost some of the previous years data. Very frustrating.
Pros: Easy to prepare, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, July 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock