Additional cost for previously paid for tax produc
on November 7, 2025
Posted by: Paul8573
from IL
Verified Purchase:Yes
You tried to charge me for a last year's tax product I already paid once. I needed to reinstall last year's tax software on my computer and I found out that my activation code is worthless. I know that previously reloading a prior year tax product done for free.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy Social Media Team, November 10, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
great software if you have past tax returns and want to save money do your own taxes
Response from HRBlockBy Joy Social Media Team, November 10, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Super easy and intuitive - and the links to the forms and data to add the info to my tax return was flawless, simple, and helped me avoid all that annoying data entry. I will definitely be using this for 2026.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, November 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Overall, this product met my needs. I like some of the flexibility that isn't found in Turbo Tax. I would like it to interface to some of the major stock traders like Morgan Stanley and Schwabb.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, November 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Every year this program corrupts something. The 2024 tax year shut down my ability to open any other tax year I had on my computer. I was not able to do a single business return and lost all of my information. I am finally switching to another software. I have had enough.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Tra Social Media Team, November 3, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I’m a CPA and this software is very difficult to use compared to other software I’ve used. Things that should be simple are not. The state programs are worse than the fed but none are good. I have no idea how non-CPAs can even produce a set of returns with this software.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy Social Media Team, October 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I like having all business and personal returns in one place but the programs differ in how to enter data, print and file electronically. I have also had major problems with file formats in which it took me hours with support.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy Social Media Team, October 31, 2025
We appreciate your time in sharing this with us! If we can help to make you have a 5-star experience, please let us know if your follow-up survey. Your feedback is important to us!