Business would not get passed the “calculating depreciation, please wait”. I had to open a different return and manually enter everything. The software has been declining every year, but I’m looking for a new software at this point. I’m extremely disappointed. I’ve been a loyal customer for years.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I prefer another suppliers product that I was using on previous years but would not run on my windows 10. It was more user friendly.
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
The software had issues just installing and running on two different machines. Multiple support calls over weeks was not helpful. The business software did a poor job explaining questions leaving me to research on my own what was required. Personal did import from the previous year ok across OS platforms.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I bought 3 months ago. Premium tax is good but business oftware was not working properly. I did not use it
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
You do not tell me when IRS accepted my 1065 return. Only my 1040, why not my 1065 return?? You have never corrected you B from on the 1065 when it says if I check yes to all of them, then I do not have to file the other forms. Every year I have to call you and wait for hours, then I finally get it fixed, because the error is new red. This year you changed it to yellow and I did have to fix it, but they accepted it with yellow errors saying with writing.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.