Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: greg 21
from leesburg fl
Verified Purchase:Yes
Could not e- file , The IRS kept telling me that the AGI from 2024 was wrong. I looked it up from last year and it was right. I finally just had to mail it in , not very happy about that.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: LEW1943
from Nevada
Verified Purchase:Yes
Have used H&R Block software for years now. Easy to use and efficient.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gunny69
from Arkansas
Verified Purchase:Yes
Mostly a good product. Very easy to follow and fill in the blanks except for one section that I felt was confusing. When it comes to inputting the RMD and how much you took, I didn’t feel like the program was clear.
Pros: Fast
Cons: Hard to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HN07
Verified Purchase:Yes
The software easy to use and I have completed 2025 tax.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
HUGE DISAPPOINTMENT THIS YEAR
on March 1, 2026
Posted by: Hippogal
from MD
I have been using this software for at least 10 years and it has been good, easy peasy. This year was fine until it came to importing docs from my financial institution. It was not on the dropdown list and after many calls to HRB and the institution, I was finally told the fin. inst. wasn't partnering w/ ML this year. The automated instructions said to choose "Other" from the dropdown list if your fin. inst. wasn't listed, and upload a pdf of the 1099''s. But HA, "Other" wasn't listed either, so I couldn't drag a PDF into the program. My only option was to upload it all manually. After an aborted appointment at an HRB Retail office, I slogged through the 1099INT/DIV/B's and finished. Next year I may be going w/ TurboTax.
Pros: Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston Texas
Verified Purchase:Yes
I have been using H&R Block tax software for years and it is quick and excellent. I received my refund in less than 3 weeks.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wesley67
Verified Purchase:Yes
I have been using H&R Block software for over 20 years during my taxes very please.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bill111
from oh
Verified Purchase:Yes
To expensive if state is included. Explanations of irs policys is incomplete.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock