Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Norton25
from Garland TX
Verified Purchase:Yes
The program was straight forward and easy to fill out. The main issue was at the end. When trying to file electronically, the program asked for a 5 digit PIN number before filing. Then after filing, the IRS rejected the filing, stating that a six digit PIN that was provided by the IRS needed to be used. First, you have to go to the IRS profile for you and retrieve your 6 digit PIN. There still wasn’t any step in the program to input the 6 digit PIN. Only after some online chat instruction was I able to input the 6 digit PIN. That wasn’t enough. You still had to create a 5 digit PIN before you could transmit your form to the IRS and be accepted. The program needs to be updated to include the 6 digit PIN before continuing to file electronically.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Unionville Iowa
Verified Purchase:Yes
I have used this software to do my taxes for about 6 years now. Really like it. Very easy to use.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bob2492
Verified Purchase:Yes
Start up is WAY TOO SLOW!
I expect software to be up and going in 5-10 seconds.
This software takes 2-3 minutes. Bleh.
Cons: Time consuming
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: departing contestant
from Garden Plain, KS
Verified Purchase:Yes
I have used H&R block software for many years. I do not itemize but it helps me keep track of all the forms I need. I have always thought it was pricey and I never use it for state taxes (even though they insist on asking)
I will continue to use it and complain about the cost. Such is life
I will continue to use it and complain about the cost. Such is life
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Snalfroky
Verified Purchase:Yes
I got a little confused about the draw we took but I blame IRS form not you. I'm glad to be able to file this way. It's mostly very easy and simple.
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bibby4
from Heuvelton, NY
Verified Purchase:Yes
I have been using h&r block for quite a few years it is easy to understand and easy to download
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I have used H&R Block for years and I think it's great. Easy to work with and very accurate. I would recommend it to anyone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kent, WA
Verified Purchase:Yes
I have bought H&R software/Tax Cut software for over forty years. It has worked well for all those years.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock