Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from PA
Verified Purchase:Yes
Overall good but encountered two areas of extreme deficiency.
First, where entering IRA and 401K RMD information, I took both RMD's exactly and on time, but when answering your questions in the way that made sense, it said that I owed a penalty of 25%. I finally entered the total amounts as "Distributions from all other sources", which doesn't make sense, to get the penalty to go away.
Second, in the sales of stocks/bonds for capital gains section, I had one which was reported to the IRS and one which which was not, which I entered truthfully. But only one would show up on the IRS Schedule D that you were showing. I redid it four times but the only way I could get both sales to show up on the form was to lie and say that neither was reported to the IRS. At least that won't result in a bill from the IRS whereas showing only one sale when there were two most certainly would. This section also sucked big time.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: TaxLord
from Tennessee
Verified Purchase:Yes
Works great. Super easy. Just have your tax paperwork (W2's, etc.) organized before you use software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to follow and fill in the blanks!
on March 11, 2026
Posted by: Kathy in Tennessee
from Tennessee
Just download the software and read each question, then fill in the form. Total time today was 3 hrs.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Dianne789
from Naples FL
Verified Purchase:Yes
Always love to use H and R Block software over the past at least 20 years!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sunny Florida
Verified Purchase:Yes
Been user for approx. seven years. Like the feature where current information is repopulated with last year's data. Some of the screens, dealing with rents & royalties can be confusing. Rest fairly straight forward program if you take your time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: dad 27
from lincoln nebraska
Verified Purchase:Yes
good product. never had an issue with it or the IRS.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas TX
Verified Purchase:Yes
Doing the return was great. Then I had to update the software before filing. The update did not work because I use a MAC computer. This should be added to your instructions because it is very difficult to find your manual update on your website.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SNEEZY54
from San Antonio, Texas
Verified Purchase:Yes
Very easy to following and complete. I have been one of your customers for more than ten years and my income tax has gone well. I went from IRS 1040 to 1040SR. A big jump.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock