Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
4
Problem with e file
on March 13, 2026
Posted by: NEBPAB
from Seattle, WA
I like the program, but when you try to e-file there is nothing in the program that tells you that you have to get a new identity Protection pin from the IRS each year. Filed once, came back need ID pin, so looked up last years and refiled, came back again and then went to IRS and got a new pin. Filled a third time and finally was excepted.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Old Dog Dave
from Olympia, WA
Verified Purchase:Yes
I have used the H&R Block tax preparation software for at least 8 or 9 years and couldn't be happier with a tax prep software product. It is so easy to use, very detailed and explanatory, and for a senior citizen like myself it is clear and easy to follow. Excellent product!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: hyper1
Verified Purchase:Yes
This normally would be a 5 star, I've used this product for at least 5 years and this is the first time I had some problems. First problem was after entering all my information but before printing, I had to take time to recheck some info; when i returned the next day the system took be back to the starting point. Second problem was at the filing point. i got into some kind of loop to update the system. It finally effected the filing. Otherwise it was, as usual easy to navigate and I do plan on using this product again.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Easy very easy
Verified Purchase:Yes
I have used this program many any years, Easy and transparent,
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mrichame
Verified Purchase:Yes
Used HR block 7 years straight. Very user friendly and reasonable for the great service you get
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: BrenDave
from Florida
Verified Purchase:Yes
I have used H&R block tax software for many years. It has always been very easy to enter my tax information and I like that the software double checks everything for me. I also like that I am able to submit up to 5 tax returns for free each year. I complete mine and my husband's as well as my two adult children. I will continue to use H&R block tax software each year because it's the best out there.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bils
Verified Purchase:Yes
I have used H&M’s for number of years and very satisfied
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Texas
Verified Purchase:Yes
We have used this package for several years and have nothing but praise for it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock