Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: BigGeorge
Verified Purchase:Yes
I reviewed my final draft before sending it to the IRS and found that the HR software had BIG mathematical error. Example it reported my interest as a withdrawal from my IRA
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Hel1
from League City, Tx
Verified Purchase:Yes
Used the application last year and the process was easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joel8221
from Jacksonville, FL
Verified Purchase:Yes
I buy H&R Basic software every year when it comes out at a discount. It installs without fuss, imports last years' data, updates itself with the latest changes, and just works. I got my refund electronically within 10 days of filing. My only wait was from one of my investment accounts - no software glitches.
Pros: Easy to prepare
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BarryA
from Tennessee
Verified Purchase:Yes
I have used HR Block for over 15 years and will use it again.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bonzer
from Port Orange, Florida
Verified Purchase:Yes
I found this program to be easy to follow, and had my taxes done, filed and accepted by IRS all within 24 hours! The price was a real bargain.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fl
Verified Purchase:Yes
Easy to use, accurate with no issues. Been using it for years!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: soreeyes
Verified Purchase:Yes
The software is literally a pain to use. The lack of a **dark mode** is causing severe strain on my eyes.
In terms of tax preparation-related functionality, there are two issues:
1) The software insisted on warning about the fact the wages in box 3 of one W2 were identical to those of box 1. It's only a warning, but there are factors the software did not take into account. Namely, the data for the field was imported and the values derived were completely beyond my control. Either don't warn in this situation or provide some sort of direct acknowledgement of the warning to dismiss it in further reviews.
2) The collection of interest on a vehicle loan for deduction did not explicitly state this was only for vehicles assembled in the US. The item was flagged in review, but I had to go search externally to understand *why* it was flagged. Once I understood, I cleared the data collected.
2) The collection of interest on a vehicle loan for deduction did not explicitly state this was only for vehicles assembled in the US. The item was flagged in review, but I had to go search externally to understand *why* it was flagged. Once I understood, I cleared the data collected.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Tom4889
Verified Purchase:Yes
Software was very "clunky" to use. Definitely hard to navigate through all the items. No easy way to jump directly to previous entries. Didn't like the menu setup and user interface.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock